Received Two Items

spartanwoman

Hi moneysavingexperts, 
I have just received an email from an online trader to explain that I have received two items when I only ordered one. They are requesting the second back. I originally purchased the item as a pre-order in mid-March (2021) and received delivery mid-April. I honestly didn’t realise the second was sent in error, I would have checked where we stood legally back then and I think the gap from order to delivery probably made the details a bit hazy. So I went ahead and unknowingly assembled them both. I’m assuming I’m going to have send one back assembled but would like a view of where I stand. Thanks!

JHW1942

spartanwoman said:

Hi moneysavingexperts, 
I have just received an email from an online trader to explain that I have received two items when I only ordered one. They are requesting the second back. I originally purchased the item as a pre-order in mid-March (2021) and received delivery mid-April. I honestly didn’t realise the second was sent in error, I would have checked where we stood legally back then and I think the gap from order to delivery probably made the details a bit hazy. So I went ahead and unknowingly assembled them both. I’m assuming I’m going to have send one back assembled but would like a view of where I stand. Thanks!

What's the item in question and how could you have unknowingly assembled two items when you knew you'd ordered only one?

You owe them either the product or the price of the product, so best to liaise with them to find the most mutually agreeable solution you can. 

spartanwoman

JHW1942 said:

spartanwoman said:

Hi moneysavingexperts, 
I have just received an email from an online trader to explain that I have received two items when I only ordered one. They are requesting the second back. I originally purchased the item as a pre-order in mid-March (2021) and received delivery mid-April. I honestly didn’t realise the second was sent in error, I would have checked where we stood legally back then and I think the gap from order to delivery probably made the details a bit hazy. So I went ahead and unknowingly assembled them both. I’m assuming I’m going to have send one back assembled but would like a view of where I stand. Thanks!

What's the item in question and how could you have unknowingly assembled two items when you knew you'd ordered only one?

You owe them either the product or the price of the product, so best to liaise with them to find the most mutually agreeable solution you can. 

It’s a tabletop strawberry planter, a sort of large frame. It cost £135 which for one seems a bit steep for what it is (certainly now I know it’s for one and not the two I received). I genuinely  thought i should have received two when they came. I think you’re right though, it’s an error on both sides. 

pinkshoes

spartanwoman said:

It’s a tabletop strawberry planter, a sort of large frame. It cost £135 which for one seems a bit steep for what it is (certainly now I know it’s for one and not the two I received). I genuinely  thought i should have received two when they came. I think you’re right though, it’s an error on both sides. 

Wow! Expensive strawberries!!

Just tell them you assumed two came in the set so both have been assembled, so although you are happy to un-assemble and return one, it has been used and not in its original condition. 

Ask them to send a courier. 

Genuinely... did you REALLY think it included both? I mean, I'm assuming you ordered ONE??

theonlywayisup

spartanwoman said:

I would have checked where we stood legally back then and I think the gap from order to delivery probably made the details a bit hazy. 

Why would you check where you stood legally if you knew both were included?

Not sure either what you think is 'hazy'. 

user1977

Surely you didn't think you had ordered double the number you actually had?

macman

It's not yours to keep. They can demand it back, but it's their responsibility to collect it at their expense.
I think your question was really 'they sent me two by mistake, can I legally keep both since it's their fault?'

spartanwoman

pinkshoes said:

spartanwoman said:

It’s a tabletop strawberry planter, a sort of large frame. It cost £135 which for one seems a bit steep for what it is (certainly now I know it’s for one and not the two I received). I genuinely  thought i should have received two when they came. I think you’re right though, it’s an error on both sides. 

Wow! Expensive strawberries!!

Just tell them you assumed two came in the set so both have been assembled, so although you are happy to un-assemble and return one, it has been used and not in its original condition. 

Ask them to send a courier. 

Genuinely... did you REALLY think it included both? I mean, I'm assuming you ordered ONE??

Yep, I genuinely did believe or rather assume I suppose that two were included. It honestly never occurred to me to check. I ordered the the item, when it arrived I just never thought there was anything unusual. It will teach me to be more thorough in future. 

spartanwoman

theonlywayisup said:

spartanwoman said:

I would have checked where we stood legally back then and I think the gap from order to delivery probably made the details a bit hazy. 

Why would you check where you stood legally if you knew both were included?

Not sure either what you think is 'hazy'. 

It’s hazy because of the time from which I ordered to delivery. I honestly didn’t realise. 

spartanwoman

macman said:

It's not yours to keep. They can demand it back, but it's their responsibility to collect it at their expense.
I think your question was really 'they sent me two by mistake, can I legally keep both since it's their fault?'

I think that was my question, maybe I wasn’t clear. I suppose I assumed posting this in consumer rights would make that obvious. But as others have explained I shouldn’t have received it, they can have it back (in a used condition) if that what the law says.

spartanwoman

Wow! You guys are cynical. It was a genuine error on both sides. If it has to go back that’s what will happen, I’m not looking for the OK to keep something that wasn’t mine but seeing as I’m not an expert I was wanting advice on my consumer rights, I don’t quite understand why that warranted the haughty responses from some of you.