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Neighbour from hell and fence
A short while ago I noticed one of the trees by my boundary was in distress to the point of dying. Upon inspection it became very clear the neighbours to my left at the rear had lifted a fence panel and had girdled the tree by cutting all the bark away. You could even see the axe cuts. To prevent future occurrences of…
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Would an out of warranty yellowing bath panel be covered by Consumer Rights Act?
In June 2018 I bought an expensive P shaped bath with a 2 year warranty. The side panel started to show signs of yellowing before the warranty run out but I could not remember who I bought it from. Eventually I found an e receipt and approached the manufacture who stated it was out of warranty. I left it for a further 6…
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Do I have any rights ?
Wonder if anyone has any ideas if I have any rights ordered a new car from a broker in February for delivery April as we have a company car die back in June. We ordered it to our spec and paid for upgrades to be added all contracts signed abd agreed and order placed. Phone call received in April to say car arrived but on…
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Faulty Boxt boiler
Hi this my first post. Three weeks ago Boxt Ltd in Leeds installed a new Worcester Bosch boiler that developed a fault four days ago. So under the Consumer Rights Act 2015 I asked for a new boiler. They refused and insisted on sending a Bosch engineer to repair the fault. After paying £1975.00 I felt I was entitled to a…
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Evy Slim Leggings
I bought some leggings from the evy slim website after seeing an Instagram influencer advertising them. ( I know 🤦🏽♀️, I’ve heard all the stories and I’m not a stupid person but I did it anyway 🙈) Received the leggings after paying for them on my debit card, now obviously I want to return them 🙄, they don’t fit and are…
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Website clothing purchase refusing refund only offering exchange - what to do next
Hi,I ordered two dresses from a website which is for a boutique based in London. Neither are wanted so I contacted them for a return. She says she only offers exchanges or credit notes but the quality wasn't great so I wanted a refund. She is refusing and saying its clearly show in the T&C's on the website. I thought that…
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Refund/Return rights - goods bought online
Just looking for a little advice please. I purchased a pair of sandals online on 5th May. £20. I bought them as they were advertised as lightweight, soft, extremely flexible, stretchy material, with arch support, and basically I liked the colour. There was a video of them being flexed and worn and they looked as described.…
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Trying to Cancel a Late Pre-order - Restocking Fee
Hi, looking for some advice regarding an order. I preordered two pokemon boxes on the 2nd March totalling around £72. These were due for release on the 19th March. I am still yet to receive this products as of today, around 13 weeks after the original order and nearly 10 weeks after the release date. I have therefore…
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Currys PC World Care Plan.
Hello, Can someone advise please. We bought an LG fridge freezer from a Currys PC World shop back on 15th June 2016. We took out the extended warranty (Care Plan) at the point of sale giving us 5 years of warranty until 16th June 2021. On 1st May the freezer section started leaking water from under the door. I firstly…
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Fit for purpose?
I bought a cleaning brush from Must Have Ideas. The advertising video shows the brush is great for cleaning kids water bottles. I bought one and tried it but it doesn't clean the bottles. One has some mould on the rim and it didn't even move it. I went back to the. and they told me they couldn't give me a refund as it was…
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PIP Breast Implant compensation scam??
Hi, Just wondering if anyone can help or advise; Long story short, my wife was one of hundreds of women in the UK to have the PIP breast implants which were not fit for purpose. Several years back a case was brought against PIP and a ruling made that victims would receive financial compensation. My wife received approx…
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Not accepting an EULA on a game for xbox.
Just a hypothetical question really. I've recently purchased a game from Argos, and as per their returns policy, if software is opened it can not be returned (unless faulty). Now this game has upon launching 13 pages of EULA, so after scrolling through and reading every last bit of information ;) I clicked "accept" and…
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Gardener Charging more
We hired a gardener to do some weeding and cleaning for out garden. He charged £150 and after doing half the job informed that he had to stop due to the wet weather but would restart once it got better. We understood and agreed that would be fine. Months went by and each time I called to find out when he would be coming he…
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Builders run off with money
Not sure if this is the best place but looking for advice. my parents have spent their life savings redoing their house. It was much needed and my dad is disabled so it is to help with disabled friendly access. They had an extension, every room redone, underfloor heating etc. It was not liveable so they lived with me for 6…
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Return postage on faulty goods
18 months ago I bought an expensive smartwatch. It recently developed problems so I got in touch with the manufacturer for advice. After a series of emails they concluded that the watch was faulty. They have advised me to return it and they will send me a refurbished replacement. However they won't pay the return postage…
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Gift card purchase restrictions
My team at work have been given a One4All gift card and we need to split to between 7 of us. All of us want to get gift cards for other retailers. The question is, can we use a prepaid gift card to purchase another gift card? I've googled this question no end but can only find rules regarding expiry dates
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Groupon Credits
I wonder if you could help/advise me please. In 2019 I bought a 3 seater garden swing via Groupon costing £62.99 After a few months it broke due to wind pressure. Groupon issued credits in early 2020. I bought a couple of small items via Groupon but actually didn’t know how to apply the credits and I think just one small…
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The Range - Impossible To Get a Response
Hi there, just wondering what my options are in this circumstance. Ordered a mirror that arrived broken. Since then I've tried to contact The Range to get the issue resolved. The problem isn't their response... I simply can't get in touch with them! So far I've... - Used their contact form (multiple times, after waiting a…
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Only 3 months warranty on brand new products!?
Hi guys, I had a Nest Hello (video doorbell) installed by a company in December, which now isn't working. At first it seemed like a Goggle component was at fault (the chime) but after a replacement chime didn't fix it, investigation continued. I contacted the install company who stated their installs only come with 3 month…
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Southall travel will not refund flight booking even though flight was cancelled, wont respond
evening, father in law book some flights to india which have been cancelled with Southall travell, they initially promised £600 back of the £1100 but obviously nothing and now they wont respond, a quick google and there seems to be alot of people in the same situation. Father paid with debit card. anything we can help him…