White good faulty outside of guarantee

spo2

If an item of white good fails after just over two years but only has a one year guarantee, I understand that it is up to myself to get an independent report to say that the item is faulty and not damaged through misuse. However what happens if the company has ceased making the item or spares for it, is there any onus on the retailer if the item cannot be replaced or repaired?
If I get a report that says it is faulty then would we be entitled to a partial refund?
Thank you

Aylesbury_Duck

spo2 said:

If an item of white good fails after just over two years but only has a one year guarantee, I understand that it is up to myself to get an independent report to say that the item is faulty and not damaged through misuse. However what happens if the company has ceased making the item or spares for it (a tumble dryer in this case), is there any onus on the retailer if the item cannot be replaced or repaired?
If I get a report that says it is faulty then would we be entitled to a partial refund?
Thank you

Exactly that, yes.  The retailer can choose to repair, replace or refund.  If they can't do either of the first two, they would have to provide a refund, which would be tempered to account for the two years' of use.

spo2

Thank you, we'll have a look for an independent report then!

theonlywayisup

The report should show that the item is inherently faulty - ie it was faulty when you purchased it, not that it is faulty now. 

spo2

Thanks, that's not really the case. It has failed outside of guarantee but it has not lasted what I consider a reasonable amount of time. However it was not faulty when purchased. 
I had thought there was some comeback if an item had not lasted a reasonable amount of time, but was unsure how to exercise this

deannagone

This happened to me with a Bosch washing machine.  Paid £450 for it, so not the cheapest.  It broke after two years.  I just will never buy anything Bosch again.  Often with a washing machine if you google the symptoms of the problem, you can find a repair suggestion.  

user1977

spo2 said:

I had thought there was some comeback if an item had not lasted a reasonable amount of time, but was unsure how to exercise this

There is, but in case it's caused confusion, that just means that its short lifespan was inherent from the way it was manufactured, not (necessarily) that it actually had an evident fault from day one.

TadleyBaggie

deannagone said:

This happened to me with a Bosch washing machine.  Paid £450 for it, so not the cheapest.  It broke after two years.  I just will never buy anything Bosch again.  Often with a washing machine if you google the symptoms of the problem, you can find a repair suggestion.  

Our kitchen is full of Bosch appliances, some are so old I can't even remember when we actually bought them.

olgadapolga

TadleyBaggie said:

deannagone said:

This happened to me with a Bosch washing machine.  Paid £450 for it, so not the cheapest.  It broke after two years.  I just will never buy anything Bosch again.  Often with a washing machine if you google the symptoms of the problem, you can find a repair suggestion.  

Our kitchen is full of Bosch appliances, some are so old I can't even remember when we actually bought them.

We had a Bosch washing machine that went wrong within twelve months. It was repaired but broke again and again and again. After two years of this, we'd had enough and purchased a Miele instead. That's still going strong after 15 years and four children. The Bosch dishwasher we had didn't last very long either. That also got replaced by a Miele. 

Jenni_D

@spo2 have you contacted the seller yet? Whilst they are entitled to demand a report, they may not require you to get one and may offer a remedy (per @Aylesbury_Duck's reply) anyway.

macman

Bosch have gone down market in recent years in order to compete at the bottom end of the white goods market: the majority of their machines are now sealed drum, so when the bearings start going after two or 3 years, they cannot be replaced without swapping out the whole drum, which effectively makes them scrap. 
AFAIK, Miele are the only manufacturer who now does not use sealed drums, but of course the spares are incredibly expensive anyway.