-
Electrical purchase - 9 months old - refund dispute
Hi there, New to the forum, advice requested. I purchased a microwave from 'The Range' last October, it broke a month ago, we are unclear what is wrong with it other than it will not power on in any way. We have been in touch with them to ask for a replacement, they have told us that because the item is over 6 months old,…
-
Partial refunds - can they do this?
Hi all, I'd appreciate some help please. We recently had our house renovated and because money is now really tight I decided to get some sofa covers to cover the old ones (as they're pretty past their best) while we save up for new ones. Found some fairly cheaply on one of the first sites that came up in a search. We made…
-
What rights do I have?
I bought a 3 way kitchen tap costing £165.83 4 years ago, after 2 years the drinking water outlet started to drip. As the company had no parts for the tap and as it was only just out of warranty they said they would instal a new tap if I would pay labour costs £47.95, I agreed to this. Now, another 2 years and the tap is…
-
Transaction failed but we've since found out gift card was still charged, what can we do?
A little while back, my mum attempted to pay for some cosmetics/perfume in store at Boots with the balance of an One4All gift card she received at Christmas. They asked her at the checkout to tell them the current balance of the card because they needed to put that information into the register in order to use it. She told…
-
UPS Ignoring my Taxes Refund Requests
Hello, Apologies if this has been covered elsewhere. I had a look but couldn't find an answer. I ordered my daughter a guitar and amp from Germany for her birthday in April. I knew that there would be additional tax and admin fees and paid these to UPS as soon as I was asked. However, UPS then lost the guitar and after a…
-
Bought a strimmer online, It didn't work, returned, not a full refund?
I bought a petrol strimmer online for £110, it arrived, my first thoughts were, its terrible quality, but i pushed on and thought you get what you pay for. After following all of the instructions, we couldn't get it to start, called the company, they tried to help me get it started, but were not able to help, it still…
-
Issue with car finance
Hello Hope this is the correct place to post. I found a car I liked last week, went through the finance process etc and then yesterday when my paperwork came through, there is an addition of a £399 warranty for 2 years and a £249 for services and MOT's. The issue is, I did not agree to these extras. The salesman is now…
-
Not Strictly Consumer Rights
I know this isn’t strictly a consumer rights matter but I couldn’t find a more suitable section within the forum. There is a footpath nearby my house in Walsall that was recently subject to sewer flooding, the landowner and Severn Trent Plc made quick work of rectifying the sewage spill and resulting contamination,…
-
invoiced for no work
Hi the company agreed to complete the following replace a sink and shower. They discovered that they could not turn the water off inside house and had to find the appropriate turnoff point outside in the street. they could not find it and invoiced me for an hour and a halfs work. what are my rights here? many thanks
-
Cancelled delivery but they still delivered
Hi. We bought a sofa from Harvey’s in February 2020. Since then we had the pandemic and also Harvey’s went bust. After numerous phone calls and countless times they said they’d still deliver before Xmas we got fed up and cancelled. We received a full refund of the money we paid them on the 14th January 2021. On the 26th…
-
Buying on line with a credit card, what the order/invoice should show
Hi, I have bought from a well known High Street store that sells stationery, games, toys and handicrafts. As it's on line I pay by my Credit Card. This time and the last time I purchased from them the amount that showed on the completed order was the full amount of the order. Each time I have redeemed some Reward Points…
-
Returned Item Lost - Where Do I Stand?
I recently purchased some shoes online from Millets. When I received the shoes I realised that they were not suitable for my needs so I started the returns process. I repackaged the shoes and took them to my local MyHermes Parcel Drop Off on 10th April as per the returns policy. Over a week later I still had not received a…
-
RetailADR - SCS
I ordered a sofa online from SCS which was delivered back in December 2020. We ordered a black leather sofa but what we received was a dark grey, or so we believe. We raised a complaint with the RetailADR who have finally come back to say we have the right sofa. We have supplied copious images to support our claim but the…
-
Can a company charge me £50 to return an item?
Hi, I recently bought a tonne of compost. It was delivered and is not compost. Its a strange mulch mix of unrotted manure. This is certainly not as described. I was expecting a fine compost as per https://www.beavercompost.co.uk/collections/professional-soil-compost-manure/products/fruit-veggie-compost But instead I got…
-
Does "battery needs replacing" indicate a material fault with the product, that should be rectified?
I purchased an Owl electricity monitor last week, and everything appeared to be working, except that, despite being brand new, out of the box, it is saying the battery on the transmitter is depleted (using the supplied battery). I have spoken to the supplier and it is a known fault, and there answer was that, it doesn't…
-
Dispute lending stream/drafty
I have a dispute with a payday loan 1st it change to a drafty account I was not made aware off it so won't to the finacel onbusman for help won my case reference to lending stream was told to remove the interest and the charges and put me back to the point I whoud have been if I had the loan in the 1st place whith £186 89…
-
Retailer cash request
In July last year I purchased a TV from a large electronic retailer....It was delivered with a smashed screen.....a second was delivered which was faulty.After a few weeks of phone calls (10hrs worth) I was sent out a 3rd TV. The Old one was taken away,so I contacted them looking for compensation for my time lost,phone…
-
Starfury Conventions Refund
Hi, Wondering if anyone can help. My daughter bought a ticket last year for a convention that was supposed to be being held in May (and then moved to July) 202. Obviously its been cancelled due to COVID however she has still not received a refund. She has sent several emails and not heard anything. She found a mobile…
-
Vets Operation Fees
Our dog had a cancerous growth on a knee joint which required surgery to remove. For this, we were referred to a specialist Veterinary Hospital by whom we were quoted for removal of the growth and signed a consent form which included following: * Permission to undertake the surgery together with any other procedures that…
-
Delivery dispute
I ordered a sofa from Harvey’s who have gone into administration, after months they gave me my deposit back telling me that they would not be honouring my order. I then received a text in January saying my delivery was coming the next day. I called the delivery company who said they had to attend and then I just needed to…
