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Post virus expired store gift cards
Now that Sports Direct has reopened post lockdown I attempted to help my son buy trainers with his gift card and discovered it had expired and would not be extended. Stores can argue that customers can go online but there must be many people for different reasons who cannot use that facility, (my son has learning…
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Refund from very
I thought I was in the red so I paid the amount they said my balance was. To now realise I am actually in credit £425 . How do I go about asking for the money to be put back into my bank as I am not going to be using the account again. You can’t email them you can’t get through on the phone and the web chat is like talking…
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Should a price be honoured by company?
Hello,I have an issue regarding a recent online purchase that I made and would really appreciate some advice as to where I stand with this matter?I made a purchase on March 29 with the company tennis point and the transaction went through fine and full payment of £178.90 was taken from my account.After one month I had not…
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Refusal to refund delivery charge
I ordered a coat from a well known online retailer. I needed it quickly, so I paid extra (£7.99) for next day delivery. This was on the Thursday. I stayed in all day Friday, but it didn’t arrive. Saturday I needed to go out...they attempted delivery, but I wasn’t there, so they took it away and didn’t redeliver until the…
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Cancelled event retaining part
We booked an event which had a ticket price and advised this included a book (RRP £14.99). We have now been advised that the event is cancelled and that they will deduct the price of the book from the refund for each ticket. We do not want the books but have not been given the option to return..
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Import VAT on a gift coming in from EU
Can anyone help with how to avoid the Import VAT on a gift coming in from Denmark? Seems grossly unfair to have to pay nearly £33 to ParcelForce to get a parcel which was actually a birthday gift
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Fence dispute
I replaced a fence a few years ago as my deeds didn't indicate ownership. My neighbour was happy for me to pay for it. Now he has modified his side of the fence and when I questioned him he said he can do what he wants as it's his fence, and showed me his copy of the deeds which confirmed that. So do I own the fence as I…
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Pram
I purchased a Infababy motto pram for the arrival of my granddaughter and after a couple of weeks one of the wheel kept locking making it awkward to push as it kept veering to the right so got in touch with company . Explained what was happening and they asked for video which I supplied so 2 weeks later they new wheel but…
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(doomed to) keep buying freezers that buzz / make loud noise and supposedly can't be returned.
This is a weird one. Long explanation for a simple problem, sorry. I refused to buy any electronics from
Very again because I found that they refused refunds point blank if
you admitted to having turned an electrical item on (whether I could
lie that I didn't is not the point). I wanted to return a TV that
made a loud…
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Prize Win
Hi, I am not sure whether I am in the right area for this topic. I entered a competition on a Facebook page I belong to, a gardening competition and I won. The prize said 1x organic feed. 1 x organic bug spray. 1 x tomato feed and 1 x lawn feed. The prize has arrived and I think it may be wrong but I am not sure if I am…
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Fedex import tax
I hope this is the right section to post. I bought an item from Europe in Feb this year. I was aware of the possibility of the import tax following brexit but I received the item via Fedex with no mention of import charge prior to delivery. Now nearly 3 months later I have received a written bill from Fedex for that…
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Won Items At Auction (Missing & Damaged Items)
Hi All, I won several items from an online auction and went to collect the items. Upon arriving home, I realised there was several items missing, and lots of faulty/broken items. I rang this auction house and they weren't interested and hung up and then blocked me. The reviews online show that this is something a lot of…
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I should be in credit after closing mobile account, and they have billed me after end!
Got a bill dated around 15th April stating I am £17.15 in credit, I phoned and was told no I am due nothing the payment has "cleared" or something, rang again and was told same thing.They billed me 6th April £18 and 6th May £18, before anyone says they take in arrears I was told they take in advance as they took 1st…
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Refunds for Medical Equipment
Good Afternoon I recently bought a sleep apnea CPAP machine. I am having problems using the nasal attachment and want to return it, obtain a refund and buy a mask. I have been told by the supplier that as the attachment is Medical in nature I cannot return it and obtain the refund. As of now ( 13 May 2021 at 1218) I…
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Exchange
I bought a lawnmower from a Homebase store that was a minutes walk from my house. 8 months later the product is faulty and not working so I need to exchange. My local store has now shut and my nearest Homebase store is now a 2 hour round trip. They have advised as I purchased in a store, it has to be exchanged in store. I…
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Incorrect cost for voucher taken from my bank
Hello all, Hopefully you will be able to help me out.. A few days ago I made a payment for a voucher on a website. I noticed that this voucher which should have cost just over £1k cost £1 instead. Their website specified the correct price but the error must have happened when they sent the total charge amount to the…
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Can a company website refuse to allow me to sign up without a mobile number?
Hi I'm noticing that a number of websites are demanding mobile numbers now in order to send a verification code when signing up to their websites. I refuse to give my mobile number as it simply isn't necessary. They're clearly doing this so they can either spam your inbox with texts and promos (Myprotein a big offender in…
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Should I pay an invoice from Structural Engineer for substandard work?
I was considering taking out a load-bearing wall separating my kitchen and dining room to create an open-plan space. I phoned an Architects company to do a survey and they sent a Structural Engineer. When the person came I explained to them what I wanted and told them that I can make holes in the ceiling anywhere they need…
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Dorothy Perkins refund
Hi. Can anyone help. I am waiting for a refund from Dorothy Perkins. I’m not hopeful I will get it as I have sent numerous emails and messages on social media. Had no response on email and being fobbed off on social media. I returned 3 items on 21st and checked that they have definitely been delivered. Has anyone had…
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Problems with static caravan holiday home ownership when main residence is in Spain or France
We sold our family home in Essex in 2018 and bought a villa in Spain and a luxury lodge on a holiday park. When we negotiated the purchase of the lodge, we made it crystal clear that we intended to live in Spain for 6 months of the year and use our lodge for the other 6 months. We were told that this was perfectly fine and…
