Won Items At Auction (Missing & Damaged Items)

Stockwick

Hi All,
I won several items from an online auction and went to collect the items.
Upon arriving home, I realised there was several items missing, and lots of faulty/broken items.
I rang this auction house and they weren't interested and hung up and then blocked me.
The reviews online show that this is something a lot of people have suffered.
I rang CAB and they advised to send an e-mail or recorded letter asking for their complaints policy and their dispute resolution process, however this is unanswered.
I was wondering what you would do in this position as I am extremely keen on taking this to a Small Claims Court.
I paid via Bank Transfer, so unfortunately I do not not have VISA protection.
Yes I realise my errors in auctions and bank transfers, but this post is about acquiring a refund for the missing / damaged items (£300.00).
Thanks

IvanOpinion

I can't help with the issue but why do people keep saying they 'won; something at an auction. 
That is like me going into Tescos and claiming I won my groceries.

Money_Grabber13579

IvanOpinion said:

I can't help with the issue but why do people keep saying they 'won; something at an auction. 
That is like me going into Tescos and claiming I won my groceries.

Because they made the “winning” bid? Makes perfect sense to me. You don’t place bids on groceries at Tesco, you pay the price they ask for.

neilmcl

Were you allowed/encouraged to view the goods before bidding?

boobyd

What was the description of the goods you bid on? Did it show pictures?
Could you visit to view.
Were they new boxed,Customer returns unchecked,Bulk lot,single items etc.
What Auction site.

Alfrescodave

Did you not check the items when you collected them? How will you respond to the auction house when they say that they gave you all the "missing" items ?
The time for action was at collection not days later.

IvanOpinion

Money_Grabber13579 said:

IvanOpinion said:

I can't help with the issue but why do people keep saying they 'won; something at an auction. 
That is like me going into Tescos and claiming I won my groceries.

Because they made the “winning” bid? Makes perfect sense to me. You don’t place bids on groceries at Tesco, you pay the price they ask for.

Ah, so it is a word 'con'.  Basically you offer a price and if someone offers more they don't buy the goods they 'win' them instead.

Yay!!!!! I won my house!

lemondrops69

IvanOpinion said:

Money_Grabber13579 said:

IvanOpinion said:

I can't help with the issue but why do people keep saying they 'won; something at an auction. 
That is like me going into Tescos and claiming I won my groceries.

Because they made the “winning” bid? Makes perfect sense to me. You don’t place bids on groceries at Tesco, you pay the price they ask for.

Ah, so it is a word 'con'.  Basically you offer a price and if someone offers more they don't buy the goods they 'win' them instead.

Yay!!!!! I won my house!

I've seen your house, you're welcome to it

Sandtree

IvanOpinion said:
Ah, so it is a word 'con'.  Basically you offer a price and if someone offers more they don't buy the goods they 'win' them instead.

Yay!!!!! I won my house!

If you had been outbid would you not have felt you'd lost?

Whilst it is a little peculiar turn of phrase its relatively logical compared to many others. You win the ability to own something and when auctions are for unique items, eg the Picasso the other day, then there is certainly more of a sense of it being a "win" for you ant the other bidders lost.

As to the OP, it'd help to know what you were buying/descriptions etc as it sounds like a bit of a "job lot" which often can state that its mixed conditions. However if you want to have your day in court send a Letter Before Action giving them a reasonable timeframe to resolve it or that you'll issue proceedings. I would suggest sending it by post but not recorded delivery and just ask the postoffice for a certificate of sending (which is free). 

neilmcl

It's also a phrase that's use by the auction houses themselves, so totally common parlance for this type of "purchase".

neilmcl

When you purchase goods from auction the normal consumer rules don't apply, especially if you are afforded an opportunity to view the goods in situe prior to making a bid. For a start the auction house isn't the seller, they merely act as an agent. All goods are sold as they lie without any form of guarantee of quality, all they are required to abide by are the material facts in their description.