Cook breaks after 12 months a 2 weeks - is there anything I can do?

Ellie123456

I bought a cooker from Curry's Pc world in May 2020. In May 2021 (today), 1 year and two weeks after delivery the cooker blows the electrics in my home and the oven will now not heat up. When I call Curry's they simply tell me that its more than 12 months and they aren't interested. It seems crazy that it's acceptable for a cooker to break after 12 months and 2 weeks, can that really be the case?  
Their system conveniently went down when I asked to make a complaint or for my query to be escalated. 

Aylesbury_Duck

Ellie123456 said:

I bought a cooker from Curry's Pc world in May 2020. In May 2021 (today), 1 year and two weeks after delivery the cooker blows the electrics in my home and the oven will now not heat up. When I call Curry's they simply tell me that its more than 12 months and they aren't interested. It seems crazy that it's acceptable for a cooker to break after 12 months and 2 weeks, can that really be the case?  
Their system conveniently went down when I asked to make a complaint or for my query to be escalated. 

First things first, it may not be broken.  It's possible that some sort of temporary fault or surge has blown the cooker's fuse so that even if your home electrics are back on, the cooker itself won't.  The sensible thing to do is to get someone electrically competent to take a look and establish the fault.  If the fuse has blown and the electrician can find no contributory fault, it's just a new fuse that's needed.

If it turns out that the oven is faulty, the next step is to determine whether that fault was due to an inherent problem with the oven.  Get it checked and come back with the results and people will be able to explain your rights accordingly.

It could be something as simple as the oven element blowing, which can be something as simple as a £20 part and a 10 minute job to replace for a competent DIYer.

Sandtree

No, the consumer rights act means the retailer is liable to you and should be providing goods that are of satisfactory quality (considering what the item is, its price point etc) and therefore a reasonable lifespan. As the goods are over 6 months old its up to you to prove that there is a problem with it that doesnt fit into the category of user error or fair wear and tear, this is normally done by way of an engineers report, the cost of which you can add to your claim if it supports your case.

Have you had anyone out to look at it yet? Excluding call out charges these things tend to be an issue with the element (assuming we are talking oven here) and these are cheap and often easy to replace.

Korkyb

I agree with both of the above & if its just the oven not heating up that is the problem I would put money on it being the oven element that has blown.

The elements in my last few cookers seem to blow every 2 years or so - I've almost started viewing elements as a "consumables".

Taking the old element out & putting in a replacement really is easy (in some ways easier than changing a plug) - check linked youtube instructional videos & make sure you switch the power off.  https://www.youtube.com/watch?v=QuYcGVRmWmk

You could fight Currys & perhaps get them to sort it but this is likely to take ages + hassle during which time you wont have a working oven.

For the the sake of £15ish for a replacement element & a 15 minute job I know what route I would take.