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Consumer rights

Archives for November 2020

Arcadia group
Hoping this isn't going to be one of many threads on the subject, but others can tag on questions below too if they wish :) I bought some items from Dorothy Perkins a couple of weeks ago, returned part of the order on the 21st, and can see they arrived back at the warehouse on the 24th. Dorothy Perkins website says it…
John Lewis and Samsung
We bought a Samsung microwave from John Lewis in May. By August one program started to spark and flame. Sent an email to John Lewis, several weeks later their reply told us to contact Samsung. Samsung arranged to have an engineer check our microwave. They assured us that the engineer would be wearing full PPE - we have…
Disney plus
Hi, I signed up for Disney plus with an annual subscription option. £50 something pound I think it was. I cancelled it after 4 days because there was absolutely nothing on it to watch which I hadn't already. The content was poor compared to Netflix. But I'm still being charged for a years subscription. Does a 7 day cool…
Bike purchase
I’ve just received a bike I purchased online, with it now built I’ve tried it but it is too large! What are my rights to get it swapped for a smaller frame size or to get a refund? Smaller frame preferred option. The company don’t seem willing to help!? Are there any rules to help consumers in these situations?
Amazon knowingly sent damaged goods
Here’s my situation I’ve bought a CD, that’s clearly damaged as it has cracks under the wrapper as seen in the attached picture. I contacted Amazon about the damage saying you could see it was damaged the moment it was picked yet you (Amazon) still sent it out. They “claim” they don’t have anymore of this CD in stock even…
Laptop smoking out of warranty
Razer blade pro (laptop) smoke out of warranty I have just recently ran out of my warranty on my razer blade pro 2018 model. A few days ago while gaming and on charge there was smoke pouring out of my charging port and USB ports.I’ve spoken To razer and been told it’ll cost £100 to rma and then I have to pay to have it…
Who takes the hit
Hello everyone this is my first post and would like to see your opinions on this matter. One of my customers whom we have been dealing with for some time now received our usual email with a word doc. containing our invoice but it had been altered between us sending and them receiving, what had been added was a different…
Deemed Contracts for Energy in rental properties
My daughter and friends signed a tenancy agreement for a student property. They paid half rent for July and August on the proviso that they could not have any access to the property - no keys. This is a pretty standard student agreement. The only exception was they had to make an appointment to store a few bags in the…
Is there an Ombudsman for delivery companies?
I have looked online, but with no joy. I have gone through the process of making an official complaint with the company. But they refused to take the matter any further. They have washed their hands of it because the delivery driver was sub-contracted. I feel my only other options are to take the matter forwards with an…
Returning Two Monitors to Amazon, Can't Find Courier Who will Insure Them
I purchased two monitors for a dual monitor set up for my son's pc from Amazon. Unfortunately when they turned up they are extra wide monitors which means they aren't very high, and extra wide which isn't what he wants (no dimensions given on Amazon website nor were they described as extra wide monitors). So phoned Amazon,…
Asda online Delivery - Damaged and Out of Date Goods
I had an Asda online delivery delivered today. There were two problems with the order, a pack of bacon was 5 days out of date and an expensive frying pan that I ordered was badly damaged and was oval in shape. The driver told me if there are any problems with the order to contact Asda for a refund. I made a request for a…
delivery damage - delay to report back to retailer
I ordered a bathroom cabinet (circa £450) it was delivered mid October and has been well stored in the garage, (period of nearly 6 weeks has past) I went to fit it today in opening the box I discovered that both mirrored doors are smashed. what are my rights with the supplier ? the outside of the box says I should have…
returning 2 items and told i have pay for the postage.....i think i was misold......advise please
i recently purchased 3 items from powerhouse-fitness.co.uk and 2 of them were not what i thought i was ordering upon arrival. one was a resistent band which is the wrong size but the other is a dip bar https://www.powerhouse-fitness.co.uk/bodymax-zenith-line-dip-bar-dipping-station and it states at the top of the page in…
Currys only refunding onto a gift card
Hi everyone. I'm looking for advice on what to do with this problem. This week, Curry's were promoting an offer on their website where if you entered the promo code of ASUS10 you would get 10% off selected ASUS laptops. I found a laptop I wanted but the code wouldn't work. I contacted their live chat team who confirmed…
Online4Baby Issue
Hi All, Back in July, I ordered a car seat from "Online4Baby", it arrived damaged so it was returned via recorded post. Since then there has been no refund, I have contacted the company three times and emailed them to no avail, no response has been attained. What are my options? Thanks in advance
M&S gift card balance disappeared and customer services won’t help
Hi, I have an M&S gift card with a balance over 50£. When I tried to buy online it didn’t work so I checked my balance and it was 0. After weeks calling their gift card customer services they always promise to call back but never did. I also contacted their regular customer support and after weeks they escalated the issue…
Refund on Service not received - paid by DD
Hi, I have been paying for my daughters dance classes by direct debit and the payment was taken at the start of November. Although the dance studio was closed due to Covid, the owner was going to provide online classes so took the payment as normal. As the month progressed we didnt receive any online classes. We have…
Contract for Qty of goods supplied
Hi there I have ordered through an online deal a qty of 20 items at an offer price. However when added to my basket it added 24 at the offer price for 20, and the email confirmation is for Qty 24 items at the said price. When delivered I got 20. I emailed the company, they said there was an issue and the corrected it as…
Builder dispute over failed roof
We had a new extension built 3 years ago. We suffered water ingress during the recent heavy rainfall with all 4 rooms in our extension affected. We had a surveyor out who stated it was down to poor workmanship of our fibreglass flat roof. Our insurance company also sent a surveyor out and stated the same and that they…
Floor fitted incorrectly
hi sorry hi sorry if this is not the right forum- had a laminate floor fitted and the floor now creaks and moves very badly - informed the fitter who came out twice and glued a few joins - floor still bad informed the shop were we bought from and they assessed the quality of the floor and found no faults said it was the…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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