Is there an Ombudsman for delivery companies?

Murphy_Gooner

I have looked online, but with no joy.
I have gone through the process of making an official complaint with the company. But they refused to take the matter any further. They have washed their hands of it because the delivery driver was sub-contracted. I feel my only other options are to take the matter forwards with an Ombudsman or take the matter through the small claims court.

pramsay13

There is no ombudsman so you would have to use other means.
Were you sending something?

Murphy_Gooner

pramsay13 said:

There is no ombudsman so you would have to use other means.
Were you sending something?

Thanks for the swift reply. I sort of guessed that was the case. Which is disappointing. 
It’s a weird one with this. I had some property stolen from my garden back in September from a delivery driver who was delivering something to a neighbour. It was picked up by my CCTV camera and reported to the police and company. However the company acted so slowly. And their response has been rather shocking.

pramsay13

Murphy_Gooner said:

pramsay13 said:

There is no ombudsman so you would have to use other means.
Were you sending something?

Thanks for the swift reply. I sort of guessed that was the case. Which is disappointing. 
It’s a weird one with this. I had some property stolen from my garden back in September from a delivery driver who was delivering something to a neighbour. It was picked up by my CCTV camera and reported to the police and company. However the company acted so slowly. And their response has been rather shocking.

What are you expecting the delivery company to do?
What was the response of the police?

Aylesbury_Duck

Something was stolen from the delivery driver?  Surely that's a matter for the delivery company anyway?  Why does it concern you, other than it occurred on your property?

Spank

I think they meant by not from

Diamandis

It's a police matter. What are the police doing? 

DiddyDavies

Diamandis said:

It's a police matter. What are the police doing? 

If the police in the area where the OP's lives are anything like the police where I live, they are probably doing nothing apart from filing the report and issuing a crime number.

KeithP

I don't think the delivery company have any responsibility for their subcontractor while he was acting outside of his contract.

Anyway, it's a criminal act, not something for a County Court Claim.

Sandtree

KeithP said:

Anyway, it's a criminal act, not something for a County Court Claim.

There is a criminal aspect in terms of the theft but presumably the OP has suffered a financial loss of whatever was stolen and it is that they are looking to recover. Civil law has a lower hurdle rate than criminal law too so you do get cases of people being found “not guilty” but having to pay up in the civil case.

OP - what are you actually asking of the delivery company? That they identify the driver or are you trying to hold them liable for the drivers actions? Did the CCTV pickup the details of the registration of the vehicle the driver was using?

photome

Do you want the delivery company to name the driver?  I dont think the Delivery company have any other responsibilties , not even sure they should name the driver ,that would be down to the police