Floor fitted incorrectly

loulougaga

hi sorry hi sorry if this is not the right forum- had a laminate floor fitted and the floor now creaks and moves very badly - informed the fitter who came out twice and glued a few joins - floor still bad informed the shop were we bought from and they assessed the quality of the floor and found no faults said it was the fitting. We went back to the fitter who said they told us it couldn’t be laid on top of tile and we ignored them apparently and they fitted on top of tile . Floor squeaking because of uneven subfloor and now they won’t respond to our texts or calls - now left with a very rubbish floor that’s sounds like and feels like my foot will go through !
where do I stand it is my world against theirs - we paid a lot of money so wouldn’t have cut comers.

Aylesbury_Duck

Did they tell you it shouldn't be laid on tiles?

If they didn't, send them a letter before action asking them to put it right.  I assume you have their address?  

Hasbeen

Well did you ignore the fitters advice?  "Apparently"   Be precise yes or no?

"where do I stand it is my world against theirs - we paid a lot of money so wouldn’t have cut comers"

You seem to have paid them for laying the floor. They laid the floor. 

Perhaps pay to get 2nd opinion??

tacpot12

They are the professionals. They should know that if a customer instructs them to lay the floor on tiles that the result is unlikely to be acceptable and should get the customer to sign something to say they have had the risks explained to them OR they should decline the work. 

But the fact that the subfloor was not fit for purpose should have been picked up by the shop. The fitter should never have been engaged to lay the floor on tiles if that wasn't a suitable subfloor. If shop says its the fitter and the fitter says its the floor that the shop missed, you need an expert witness to review the subfloor and write a report to say whether it is the shops fault, or the fitter. Basically if the sub-floor is fit for purpose, it's the fitter's fault. If the sub-floor wasn't fit for purpose, it's the shops fault for not picking it up, unless you mis-described the sub-floor or didn't let them survey it.

Aylesbury_Duck

tacpot12 said:

They are the professionals. They should know that if a customer instructs them to lay the floor on tiles that the result is unlikely to be acceptable and should get the customer to sign something to say they have had the risks explained to them OR they should decline the work. 

But the fact that the subfloor was not fit for purpose should have been picked up by the shop. The fitter should never have been engaged to lay the floor on tiles if that wasn't a suitable subfloor. If shop says its the fitter and the fitter says its the floor that the shop missed, you need an expert witness to review the subfloor and write a report to say whether it is the shops fault, or the fitter. Basically if the sub-floor is fit for purpose, it's the fitter's fault. If the sub-floor wasn't fit for purpose, it's the shops fault for not picking it up, unless you mis-described the sub-floor or didn't let them survey it.

I'm not convinced the fitters are anything to do with the shop.  The way the OP is worded suggests to me that they (the OP) bought the floor and paid an independent fitter to fit it.

IvanOpinion

When we had out kitchen floor fitted earlier this year it creaked and groaned and complained every time you walked across it.  It took 2-3 weeks for it to settle down - now there isn't a sound out of it.  Did you fit a good quality underlay (not one of those useless cheap things you often get free)?

The golden rule I was always taught was that a cheap carpet/floor on a good underlay is far better than an expensive carpet/floor on a cheap underlay.

sheramber

We have had  laminate flooring laid over tiles and over parquet flooring with no problems.
Did you allow the planks  a few days to adjust to room temperature before laying them?