Laptop smoking out of warranty

kati123

Razer blade pro (laptop) smoke out of warranty

I have just recently ran out of my warranty on my razer blade pro 2018 model. A few days ago while gaming and on charge there was smoke pouring out of my charging port and USB ports.

I’ve spoken To razer and been told it’ll cost £100 to rma and then I have to pay to have it repaired.

My thoughts are, after some googling I’ve found that this seems to be common, shouldn’t laptops have more of a shelf life than 2 years. I’m in the UK and unsure of consumer rights on whether I am liable to pay for this since it’s not broken on my own fault but an apparent common problem? Also the fact that if I had gone to another room it could have caused a fire it just seems a bit crap. 

Still turns on, still smokes and smells burning when put back on charge.

Any feedback and opinions welcome. Thanks

unforeseen

That sounds like something shorting in the charging port, which sounds like user induced damage

spectrum21

kati123 said:

Razer blade pro (laptop) smoke out of warranty

I have just recently ran out of my warranty on my razer blade pro 2018 model. A few days ago while gaming and on charge there was smoke pouring out of my charging port and USB ports.

I’ve spoken To razer and been told it’ll cost £100 to rma and then I have to pay to have it repaired.

My thoughts are, after some googling I’ve found that this seems to be common, shouldn’t laptops have more of a shelf life than 2 years. I’m in the UK and unsure of consumer rights on whether I am liable to pay for this since it’s not broken on my own fault but an apparent common problem? Also the fact that if I had gone to another room it could have caused a fire it just seems a bit crap. 

Still turns on, still smokes and smells burning when put back on charge.

Any feedback and opinions welcome. Thanks

Don’t put it back on charge again!

Your rights are with the retailer not manufacturer. After first 6 months of purchase the onus is on you to prove the fault was inherent at the time of purchase. Contact whoever you bought it from and see what the say. But if the fault has been caused by user error then your going to have to pay to fix it.

kati123

spectrum21 said:

Your rights are with the retailer not manufacturer. After first 6 months of purchase the onus is on you to prove the fault was inherent at the time of purchase. Contact whoever you bought it from and see what the say. But if the fault has been caused by user error then your going to have to pay to fix it.

 I bought it directly from razer who are the manufacturer and they’ve said send it to us, at cost of £100 to look at and then they will email me with the issue and the price to fix it. 

I agree if it is user error then I will pay to fix it but after googling and seeing it happens a lot does that mean having it on charge has damaged it somehow or that it is a common fault? It’s been my baby since day one so hasn’t been abused or ever left my house it cost me a few thousand pounds so obviously it hasn’t been battered about.

tacpot12

If it smoke when charging, it is likely that the lithium battery is damaged. If so, it is dangerous and should not be used. It is probably too dangerous to be shipped back to Razer for repairs. I would ask them for advice.

I think with the age of the laptop, you are unlikely to win any case on the basis of your consumer rights unless you are able to investment a lot of time and money. I'm inclined to think that it will be cheaper to pay to have the laptop repaired if it can be.

Spank

Try and find a local company why could fix the charging circuit / change the battery and get a quote

spectrum21

kati123 said:

spectrum21 said:

Your rights are with the retailer not manufacturer. After first 6 months of purchase the onus is on you to prove the fault was inherent at the time of purchase. Contact whoever you bought it from and see what the say. But if the fault has been caused by user error then your going to have to pay to fix it.

 I bought it directly from razer who are the manufacturer and they’ve said send it to us, at cost of £100 to look at and then they will email me with the issue and the price to fix it. 

I agree if it is user error then I will pay to fix it but after googling and seeing it happens a lot does that mean having it on charge has damaged it somehow or that it is a common fault? It’s been my baby since day one so hasn’t been abused or ever left my house it cost me a few thousand pounds so obviously it hasn’t been battered about.

Having on charge shouldn’t damage it but as already mentioned in this thread if it’s shorting then it’s likely user error. Lots of people aren’t that careful when they plug in their laptop which causes damage, which can cause it to short. Taking it to an independent repairer is probably your best bet if they say it’s user damage then you know there is no point in taking it further with Razor.