Returning Two Monitors to Amazon, Can't Find Courier Who will Insure Them

[Deleted User]

I purchased two monitors for a dual monitor set up for my son's pc from Amazon.  Unfortunately when they turned up they are extra wide monitors which means they aren't very high, and extra wide which isn't what he wants (no dimensions given on Amazon website nor were they described as extra wide monitors).  So phoned Amazon, very helpful, but I have to sort out return (they will refund, negotiated this).  Was recommended to use Parcels to go.  But while cheaper, insurance only covers £20.  These monitors are ten times that.  Looked individually on different courier sites, have been unable to find a courier that doesn't exclude monitors from their insurance, even when paying for extra cover to the value of the monitors. 

This is turning into a bit of a nightmare!

Any ideas?  

Spank

What courier transported them to you?

What are the monitors? I've never seen any being advertised without dimensions.

deanos

cant you go into account, click return on the item you can then use there courier ?

[Deleted User]

No amazon told me I had to arrange my own return and they would refund delivery costs.  Its complicated by the fact that the parcel is 18kg, I am disabled and don't drive so would have to be collected from my home.  

I have phoned Amazon again, explained the problem and they have said that as I can't find a courier that doesn't exclude monitors from their insurance policies (even when paying extra according to value of parcel), they will still refund me if the monitor is damaged.   It took a while though lol.  I think I have spoken to people in quite a few different countries now (including Jamaica lol, travelling in thought if not in deed).  

I have packed the parcel very firmly (double boxed, extra packaging to keep boxes in place internally) so will just book a collection.

deanos

deannatrois said:

No amazon told me I had to arrange my own return and they would refund delivery costs.  Its complicated by the fact that the parcel is 18kg, I am disabled and don't drive so would have to be collected from my home.  

I have phoned Amazon again, explained the problem and they have said that as I can't find a courier that doesn't exclude monitors from their insurance policies (even when paying extra according to value of parcel), they will still refund me if the monitor is damaged.   It took a while though lol.  I think I have spoken to people in quite a few different countries now (including Jamaica lol, travelling in thought if not in deed).  

I have packed the parcel very firmly (double boxed, extra packaging to keep boxes in place internally) so will just book a collection.

but have you actually tried using the return link in your account ?

davidmcn

Spank said:

What courier transported them to you?

What are the monitors? I've never seen any being advertised without dimensions.

I'm also baffled at who sells monitors without stating what size they are (and even if they do, who on earth would buy them!).

OP, do you have a link to the item?

[Deleted User]

Of course I tried the return service.  They don't allow collections just to return parcels via drop offs at a local post office or .courier shop. There is no way I can carry an 18kg parcel even across a road because of disabilities.  Its a large heavy parcel.

Normally on the odd occasion I have needed to return a heavier item (only a couple of times), Amazon have arranged a collection but I have had to phone to explain why this is needed.

Any way, its sorted now.

Spank

Can you post the link of the monitor?

deanos

deannatrois said:

Of course I tried the return service.  They don't allow collections just to return parcels via drop offs at a local post office or .courier shop. There is no way I can carry an 18kg parcel even across a road because of disabilities.  Its a large heavy parcel.

Normally on the odd occasion I have needed to return a heavier item (only a couple of times), Amazon have arranged a collection but I have had to phone to explain why this is needed.

Any way, its sorted now.

odd , i sent something back to amazon this week and hermes collected from home 

Takmon

deannatrois said:

Of course I tried the return service.  They don't allow collections just to return parcels via drop offs at a local post office or .courier shop. There is no way I can carry an 18kg parcel even across a road because of disabilities.  Its a large heavy parcel.

Normally on the odd occasion I have needed to return a heavier item (only a couple of times), Amazon have arranged a collection but I have had to phone to explain why this is needed.

Any way, its sorted now.

Monitors that weigh 9Kg each seems like an awful lot, are you sure they are that heavy?

neilmcl

deanos said:

deannatrois said:

Of course I tried the return service.  They don't allow collections just to return parcels via drop offs at a local post office or .courier shop. There is no way I can carry an 18kg parcel even across a road because of disabilities.  Its a large heavy parcel.

Normally on the odd occasion I have needed to return a heavier item (only a couple of times), Amazon have arranged a collection but I have had to phone to explain why this is needed.

Any way, its sorted now.

odd , i sent something back to amazon this week and hermes collected from home 

They have a 15Kg limit.