Contract for Qty of goods supplied

denz1968

Hi there

I have ordered through an online deal a qty of 20 items at an offer price.

However when added to my basket it added 24 at the offer price for 20, and the email confirmation is for Qty 24 items at the said price.

When delivered I got 20. I emailed the company, they said there was an issue and the corrected it as soon as they could.
Where do i stand - can i claim 24 as we formed a contract for 24 with the email acceptance from them, or is it as offered at Qty 20


Any help appreciated.
Thanks

Spank

You ordered 20 and you got 20, right? I'm guessing that you have been charged for 24 and they will refund you for the extra 4?

It's a glitch it should be sorted soon.

denz1968

Spank said:

You ordered 20 and you got 20, right? I'm guessing that you have been charged for 24 and they will refund you for the extra 4?

It's a glitch it should be sorted soon.

No

Website said 20, Clicked to add 20 however basket read24,
 24 on invoice, 20 arrived

Were_Doomed

You wanted 20 and were charged for 20, but the "paperwork" said 24? Is that right? So your question is "Can I skim the seller for another 4 because of a loop hole?"

Contractually - yes (probably). Morally? I'll make no comment on this - morals are for each individual to ascertain.

Aylesbury_Duck

What outcome do you want?  Four items free of charge?

KatrinaWaves

You've paid for 20, knew you were buying 20, the offer was for 20 and you got 20. Don't start being ridiculous over a mistake. Its a clear mistake as everything else pointed to 20, you have no contractual right to the additional 4 morally or legally.

Spank

denz1968 said:

Spank said:

You ordered 20 and you got 20, right? I'm guessing that you have been charged for 24 and they will refund you for the extra 4?

It's a glitch it should be sorted soon.

No

Website said 20, Clicked to add 20 however basket read24,
 24 on invoice, 20 arrived

Is the amount you have been charged for 20 or 24? if the former what's the problem, if the latter get in touch for a refund for the extra 4.

KatrinaWaves

Initial post says 'at the offer price for 20' He has paid for 20.

denz1968

Aylesbury_Duck said:

What outcome do you want?  Four items free of charge?

Yes

Im asking contractually what is right here. Their email confirmation was 24, so is that the contract?

davidmcn

denz1968 said:

Aylesbury_Duck said:

What outcome do you want?  Four items free of charge?

Yes
Im asking contractually what is right here. Their email confirmation was 24, so is that the contract?

The contract is whatever the consensus between the parties was. You intended to buy 20 items, they intended to sell you 20 items. The glitch in their system doesn't change that.

Spank

KatrinaWaves said:

Initial post says 'at the offer price for 20' He has paid for 20.

True, but the invoice could have been different.
OP you're having a laugh, which is ok cos you made me laugh, thanks