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John Lewis distance purchase
So I will keep it short . Due to covid , our son was getting seriously bored and ask us to get a MacBook Pro as he wanted to learn programming etc . None of us have a clue about computers and we opted for cheapest one ( well not that cheap ! ) . Week later my son complaint that there's not much space left on the hard drive…
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Early Learning Centre
Hi Everyone I bought a £200 item from the on the 2nd of May but there is no sign of it. They are not responding to emails, tweets or anything. Complete silence. Alot of people on their socials are complaining too. Are they about to go bust? My concern is if they are going to go bust we will all lose our money. Not…
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ParcelForce customs fee
I bought a necklace (£60ish) several months ago and sadly it broke. I paid VAT the first time it came into the country but, having sent it back for repair free of charge, am being asked to pay VAT again. I plan to reclaim the requested VAT in due course however I was wondering if parcelforce can still charge their customs…
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Argos laptop wrong specs
Hi folks. So I ordered a laptop on the Argos website today. The specifications looked perfect for what I needed for so collected it a few hours later. Howeverupon setup I noticed that the machine was running incredibly slowly. The CPU was constantly in the 90%'s and I had a fair few crashes which could only be resolved…
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Online order mistake in price....refund Curry’s PC world
I know this relates to distance selling etc, but with a slight issue. last Thursday my daughter (16) notice Curry’s Pc world were selling a MacBook cheaper than normal. the price on the website was £999....order placed for next day delivery...£5 ...expect delivery next day....dispatch email etc. so late on Thursday curry’s…
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Bought item online, wrong item sent - what are my rights?
i bought a hand tool online (a hand tamper for packing down earth), ordered online as was the only place selling the particular one I wanted. Paid by PayPal. It was delivered yesterday but is a much cheaper, smaller item. Its still a hand tamper but half the size. I've emailed the company, tried calling several times but…
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Company ignore my request for a refund
Sorry if its long winded but hopefully someone can help on my next steps. I have purchased protein powders from My Protein for years, never had an issue till this last bag which smelt different, texture was different and the taste was horrendous and made me feel sick. I immediately contacted them and advised I believe…
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Skip Issues
I am having issues
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Faulty item - unable to contact supplier
I recently bought a shaver online from a company in China and the payment went through Shopify, due to the virus delivery was delayed and upon arrival the package was slightly battered but not enough to damage the goods. When the box was opened and the shaver charged up and tested it was evident that one of the shaver head…
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Bespoke Items
Hello, I hope this message find everyone well during these strange and worrying times. Could I please get your thoughts on the following matter. We ordered 5 sets of bifold door blinds from an online retailer. We followed there measurement guide and were very precise. On delivery none of the blinds were labelled to…
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TV Broke after 3.5 years, is there anything I can do?
I know these things happen, but I just wondered if there was anything I could do - am I covered for a repair maybe or do I just need to take it to the tip! Bought a (Hisense 4K) through AO.com in October 2016. I paid for it via their free 6 month 0% finance scheme through V12. It just without warning stopped working…
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Consumer rights legislation is flawed - agree? - what next then?
I’ve just come through a long process of complaining to a retailer about faulty goods. He responded by saying I hadn’t done things correctly (self build summer house) so I had made the Guarantee void. This was not true but he then shut down communication. I had used a credit card so I went down the S75 route - no joy…
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Wedding Insurance denied - any help wellcome!
Hi there, We have postponed our wedding to 2021 and had to change venues as our old venue had no availability. Because of this, we have lost our deposit on this and a bunch of other services as they are unable to move to the new date (around £2,000 in total). So naturally, I called up our wedding insurance provider…
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Faulty goods
Hi all, Received a Cyrus Soundkey DAC as an Xmas present. It is designed to enhance the sound coming from your phone and it came supplied (in the same box) with a micro USB lead that connects the DAC to the phone. As of last week this lead has stopped working. Contacted seller (Richer Sounds) who have come back and said…
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Car finance
Hi I have a car on finance hp and due to the covid 19 troubles I have been out of work and taken a holiday from Payment’s however I have split with my partner who now obviously is not willing to pay for the car that is in my name I can not afford solely to pay for the car where do I stand with this I have emailed them and…
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Second hand car
I purchased a second hand car from sales garage and 3 week later fault occurs. I contacted seller who told me they would sort when garages open up again. This same issue has occurred several times since resulting on 1 occasion missing work. Could you advise my rights on this issue please. TIA
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Hotel refused refund
Hi. I booked and paid for a hotel in Scotland before lockdown was implemented. The hotel has closed and not accepting any guests. I don't have an issue with this as it is sensible. My issue is they won't refund as I they say I booked using a non refundable room rate. I feel that as we have not cancelled, (I know lockdown…
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Can I return?
Hi I purchased a Phillips Lumea Prestige IPL Hair Removal device from Boots today for £475 to find that on their website it’s advertised for £325. When I got home I registered the product with Phillips for the 2 year guarantee like the assistant advised me to. The product hasn’t been used but has been registered. I’m…
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Groupon Refund - Coronavirus
I bought a spa voucher for £65 on Groupon, but the date it was needed to be used by was before the spa would be able to reopen due to the coronavirus pandemic. I requested a refund but they gave me £52 in Groupon vouchers, not even for the full value of the deal! They are adamant they won’t be giving me a monetary refund.…
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Ticketmaster UK
Hello, We’re at our witts end with this company. We bought tickets on November 1st 2019 for the Diana Ross concert scheduled for June 2020. A few days after purchase we were invited to a family wedding and because the dates clashed with the concert dates, we proceeded to sell our tickets on the ticketmaster site. They sold…
