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Laptop issues
Re HP 14s-dq0000na Laptop, Intel Pentium Gold Processor, 4GB RAM, 128GB SSD I purchased a HP laptop from a reputable high street store on line ( around £300). Within 10 days it stalls on several occasions then crashes with the following message "boot device not found install an operating system on the hard disk." I sent an…
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Consumer rights - full refund on opened item
I bought a new Sony Walkman music player and a pair of JBL Reflect Flow wireless ear buds that arrived on Monday 18th May. Both items have Bluetooth so I was expecting the Ear Buds to work with no problem. However, they paired with the Walkman OK but the volume coming through the ear buds was very high and there was no…
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iPad woes - am I being fobbed off?
I bought an iPad from O2 and 15 days out of the 12-month warranty the device stopped accepting touch inputs from the screen. After much wrangling with o2, I changed tact started talking with Apple and eventually they replaced the iPad despite it being just out of warranty. This was approx around Christmas 2018. Anyway, the…
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Currys - no response re refund. Can't send item back. Can I claim on my credit card?
Afternoon. Bought a laptop from Currys for my daughter's home schooling. It's faulty. Tried to call Currys to arrange for them to replace it but they never answer the phones. The last time I tried I was on hold for 2 hours and then got cut off. Had to buy one from elsewhere. I'm now constantly messaging them etc asking how…
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Online shopping
Hi All, I recently bought a Laptop online from Amazon but from one of their 3rd party sellers. The purchase went well and it arrived ahead of schedule. On opening and checking the laptop it was a much lower spec than the one I ordered. ( less powerful processor, less memory, smaller hard drive) I contacted Amazon whose…
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Fraud - Sports Direct / Paypal
Back in March my wife received an email receipt from paypal saying that she had purchased a nintendo switch controller for 68.99. I told her to contact sports direct to cancel the order (which she never made) but sports direct said that it was too late as it had already left the warehouse. Given that the delivery address…
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Next Retail nightmare
Hello all 😊 This is my first post, I was speaking with a friend about some issues I’m having with Next and he suggested I post on here. Next are causing me so much stress, I just want to make sure what I am doing is correct and if there is anything else I can do. I’ll try to keep it short. In January I ordered and received…
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Used car from main dealer - back to garage twice in 10 days
Hi all I picked up a used approved car about 13 days ago from main dealer. When I got home I noticed aircon wasn't working & engine management light was on (amber). Car went back to dealer for a few days & aircon regassed & software updated. Got the car back 3 days ago and after 3 x 50 mile round trips to work (mostly fast…
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Customs duty on EU purchases
I bought something inexpensive from Germany and am being slapped with a £12 customs charge, of which £8 is Royal Mail's "handling fee". I had thought we were still in the EU customs area so this did not apply yet, or at least there was a Low Value Consignment Relief? Can anyone shed some light on this?
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Not as requested
I emailed a company and asked if they had a folder to fit a certain size sheet, and emailed a link to the products I wanted to put in the folder. They came back and said yes you need blah. Duly ordered but on arrival, didn't fit. Now they are saying that my link didn't work. I've checked that and they're right but they…
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Company is failing to supply a return address for refund after online order
I ordered an item online (approx £200) by credit card to be delivered on 2nd May and paid extra for the express delivery for that date. The item arrived late on 4th which was unfortunately too late for me to make use of it so I immediately requesting a return and refund with the item unopened late evening on 5th May.…
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Refund of holiday villa deposit
Can anyone help? I have booked a villa in Portugal for this August through Olivers Travels paying a deposit of just over £1K. The villa is 8 bedrooms and it is for one week for all of our family to get together. According to the company I have pay the balance within the next two weeks which is £2K. I am resistant to do so…
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Unsolicited goods?
I received an extra package with my name and address on which I didn’t order, Is this classed as unsolicited goods? Do I keep the item?
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Take a floor company to small claims court
I bought engineered wooden flooring from a local company. The arrangement was for the flooring with a hardwax oil finish as well as fitting by them. A couple of hours into the fitting I had a look at the floor and realised that neither the colour nor the floor boards looked like the sample that I had seen in the shop. I…
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Wayleave Agreement Issues
Hi, I have a BT telegraph pole on my land and I have checked with the relevant channels and there is no Wayleave Agreement in place. I have no landline or wired internet in place (I use mobile 4g data sim for internet and just a mobile for phone) so I have no service whatsoever from BT. The pole in question is situated…
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Festival Ticket Refund Rights
I've recently completed a 3 month payment plan for a single adult ticket to a UK music festival due to take place in August. Inevitably, this has been cancelled. I would have no problem holding on to the ticket until next year as proposed by the ticket provider. However, on one hand, I have no confidence that the pandemic…
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Fed Ex charges
Apologies if this question has already come up. I have recently had some cheap items arrive from China.Fed -Ex delivered the item and a bill followed a short time later. I accept there will be some tax to pay, which is not a problem. However, because the sender did not state shipping charges at the point of posting, Fed Ex…
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TECOBUY UK
I purchased a new mobile phone from Tecobuy UK on Friday 17th April 2020 with my credit card using PayPal. They are rated 4 stars on Trust Pilot. I received a confirmation e-mail of the order on the same day. On Monday 4th May I received an e-mail informing me that my item was packed and ready to ship. The following day I…
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Pre-Paid Post item lost. Issue with contacting company and claim.
Hi, I am looking for advice regarding a tech company who recycle old phones. MCRecycle. I sold my old phone to this company and used the pre-paid postal method. The item was sent on 11th April 2020 and after a month with no contact, I checked the tracking number, contacted Royal Mail and the item is infact missing. I have…
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Homebase: no delivery and no refund, and use of Resolver
Hi all, I seem to be one of 1000s who have ordered an item from Homebase weeks ago and not received goods or a refund. Homebase are not responding to calls, emails, Facebook, etc., and the way they have treated customers was highlighted on BBC's Watchdog. Anyway, I raised a request for refund via Resolver a week ago, but…
