Fraud - Sports Direct / Paypal

PierremontQuaker03

Back in March my wife received an email receipt from paypal saying that she had purchased a nintendo switch controller for 68.99.  I told her to contact sports direct to cancel the order (which she never made) but sports direct said that it was too late as it had already left the warehouse. Given that the delivery address was our address we waited for it to be delivered and we would then return it. It never arrived.
We contacted Paypal and they said we were protected so we lodged a payment query with them and they contact Barclays (the paypal account was linked to a Barclays debit card). Barclays then contacted us with evidence that the payment was made (in conjunction with paypal) that was consistent with our IP address.  Therefore (to cut a long story short) the case was closed.
So (a) we never received the item, (b)we have requested proof of delivery from Barclays which they never gave us and  (b) we now trying to contact Sports Direct - but we have no order number with them so we are banging our heads against a brick wall.
It is now the principle of it all thats driving us not to let this drop. What else can we do to pursue this - paypal said that we were covered but are now no longer answering messages. The bottom line is that we will both be closing our accounts with Barclays as they have been next to useless.
Finally can someone hack into your IP address - for 68 quid hardly seems worth the effort!

Manxman_in_exile

What evidence did Barclays provide that the order came from your IP address?  Are you certain your wife (or anybody else in your household) didn't order it?

If SportsDirect are no help now because you have no order number, how were they able to trace it when you tried to cancel it and they said: "...that it was too late as it had already left the warehouse"?  As you also knew you hadn't ordered it, did you ask them where the delivery address was?

davidmcn

PierremontQuaker03 said:

can someone hack into your IP address

If they can log in to your wifi, yes.

As queried above though, what "evidence" was produced that it was purchased via your connection? Normally that requires your ISP to check their log for which customer was connected to that IP address at the relevant time, which I wouldn't have thought they would release to a third party without a court order - which sounds very unlikely to have been obtained for this purpose.

A purchase made via your IP address isn't of course absolute proof that you did it, but it is rather persuasive of it being somebody in your household, unless you have an insecure connection and a dodgy neighbour (or somebody hanging around outside your house).

AnnePriest

Does anyone know what’s going on with House of Fraser? I ordered £400 garden furniture and received email from Hermes saying would be delivered on 5th May  but nothing since. Tracking says large item would be delivered by 7th then on 11th ‘label reprinted’ and since nothing. Emailed HOF multiple times no reply.  DM twitter who told me to email! No response from any avenue. Twitter page full of similar stories .I’m so worried 

davidmcn

AnnePriest said:

Does anyone know what’s going on with House of Fraser? I ordered £400 garden furniture and received email from Hermes saying would be delivered on 5th May  but nothing since. Tracking says large item would be delivered by 7th then on 11th ‘label reprinted’ and since nothing. Emailed HOF multiple times no reply.  DM twitter who told me to email! No response from any avenue. Twitter page full of similar stories .I’m so worried 

You'd be better to start your own thread rather than confuse matters by posting on somebody else's query.

PierremontQuaker03

I can confirm that we did not order it, there is only me and my wife and my 6 year old son in our household. The payment went thru at 2am in the morning and there is no way we would have been shopping at that time of the morning. Like I said the item never got delivered yet on the paypal invoice it had our home address and we have not received any proof of delivery. Unfortunately we are dealing with Paypal and Sports Direct who have bad customer service reports and to be honest Barclays have been no better. Is there an Ombudsman we can go to?