Unsolicited goods?

2106

I received an extra package with my name and address on which I didn’t order, Is this classed as unsolicited goods? Do I keep the item? 

davidmcn

No, not unsolicited goods, just goods sent to you in error. Not yours to keep.

neilmcl

2106 said:

I received an extra package with my name and address on which I didn’t order, Is this classed as unsolicited goods? Do I keep the item? 

What do you mean "extra package"? Did this come with an existing order or was the delivery totally out of the blue?

Aylesbury_Duck

As advised above, if this extra package is something like a duplicate (i.e. you ordered one item and they sent two by mistake) then it's not unsolicited.  If it was destined for someone else and mistakenly sent to you by the company you ordered something from then it's not unsolicited, either.

mattyprice4004

Frustrating how these threads always have so little info, as if people are just trying to get the replies they want to hear. 

Listen to your morals (if there's any in there) and you'll realise the right thing to do. 

DoaM

If this package came from a company with which you have had no prior commercial arrangement, then Yes - these are unsolicited. Otherwise they were sent in error and are not unsolicited. The fact you explicitly state extra package indicates that this was an error.

shaun_from_Africa

True unsolicited goods (as covered by the Consumer protection from unfair trading regulations and Consumer contracts regulations) are extremely rare nowadays probably because most companies know that there is so much information covering consumer rights easily available so why would they risk sending out goods that in all likelihood they will end up losing. 

davidmcn

DoaM said:

If this package came from a company with which you have had no prior commercial arrangement, then Yes - these are unsolicited.

Even then the relevant laws only apply where there is "inertia selling" going on i.e. the sender has deliberately sent them to you out of the blue and expects you to pay for them or to sign up to a subscription of some sort. Something sent to you because of a c0ck-up doesn't become your property.

DoaM

davidmcn said:

DoaM said:

If this package came from a company with which you have had no prior commercial arrangement, then Yes - these are unsolicited.

Even then the relevant laws only apply where there is "inertia selling" going on i.e. the sender has deliberately sent them to you out of the blue and expects you to pay for them or to sign up to a subscription of some sort. Something sent to you because of a c0ck-up doesn't become your property.

True. But it is then for the company to prove the error rather than for the recipient to prove they were unsolicited. (Assuming that the recipient has no moral standards). Depending on the value of said goods then the sender may deem it not worth their time.

MothballsWallet

OP, can you identify who sent the extra package (ideally without opening it to save on having to repackage it)?
If so, have you contacted them to find out what's happened and arrange for them to collect the extra package - I think they would still have to cover the costs and arrange a collection that is convenient to you.

born_again

Let me hazard a guess.
You did a "FREE TRIAL" with a company on the internet, but just had to pay P&P. Now you have received another package?