Faulty goods

sonicyouth

Hi all, 
Received a Cyrus Soundkey DAC as an Xmas present. It is designed to enhance the sound coming from your phone and it came supplied (in the same box) with a micro USB lead that connects the DAC to the phone. As of last week this lead has stopped working. Contacted seller (Richer Sounds) who have come back and said the manufacturer does not cover the warranty on the lead and I will be charged for a replacement.

Is this statement correct or are my statutory rights being ignored? Any advice would be greatly appreciated. Thanks in advance. 

davidmcn

You have no statutory rights if somebody gave it to you as a gift, only the purchaser has the rights. I wouldn't have thought a replacement cable should cost more than a couple of quid anyway.

Spank

Micro USB leads don't last that long sometimes (especially if plugged/unplugged often), just buy a good quality one

sonicyouth

OK. My wife's statutory rights are being ignored - she bought the present for me.
It's not a std lead. It's wired in a way that it can only be used one way. The DAC as a whole cost £79. They want to charge me £20 + vat and excluding delivery for the lead. 

Ditzy_Mitzy

I thought the statutory right applied to goods that were faulty upon delivery. In this case the item was working properly on delivery but later broke, which sounds like a different set of circumstances to which the statutory right would not apply. 

JJ_Egan

Your wife's rights are under Consumer Regulation ( statue).
She should go back to Richer and make sure she is returning under Consumer Rights not manufacturers warranty .

DoaM

As it may still be within 6 months from purchase (is it? Check carefully when she bought it and when you notified RS of the fault) then any fault is assumed to be inherent (present at the time of sale). Therefore the seller must prove otherwise (i.e. the consumer caused the fault) if they wish to avoid providing a remedy. Otherwise the seller is obliged to provide a remedy - repair, replace, refund (100% if it is within 6 months).

So, as per above, your wife needs to revert to RS and exercise her consumer rights.

sonicyouth

We have contacted Richer Sounds stating the Consumer Rights Act 2015 regarding goods being of satisfactory quality and fit for purpose etc. I've spent the last 5 months telling all and sundry how great this product was. My opinion has completely reversed due to the manufacturers insistence I buy a lead at nearly the third of the cost of the entire product.

DoaM

Ah ... the manufacturer's insistence. Take them out of the picture - you(r wife) need(s) to claim against RS.

Edit: is it this one? https://www.richersounds.com/headphones/headphone-amplifiers/cyrus-gaming-soundkey.html Which cable/connector has failed?

sonicyouth

Hi Doam, 
It's the same DAC as your link just a different model (Teal). It's the same connector though - the micro USB that goes from the DAC to my phone. It's a non-reversible lead and is marked up with different icons on either end of lead so you know the correct way to set up. I only use it in my car for drive to work so it's not as if the cable has significant wear and tear if I'd been using it stuffed into trouser pocket. 

DoaM

Are you talking about the lead (in the photo) that goes from the DAC to the laptop? I'd imagine that this is a standard Micro-USB to USB-B (or USB-C?) lead. Can you post a photo with a close-up of both plugs on the lead please?

Regarding wear and tear - depending on where it is kept in the car (e.g. pocket inside centre armrest) then it is entirely feasible for wear and tear to occur as the car accelerates/stops/corners.