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Lost postage receipt and so owe ASOS £200 - help!
Hi all, I bought some items on ASOS a few weeks ago on credit, using Klarna. Nothing fitted, so I returned the following day at my local post office using the returns label provided by ASOS. I have had no email from ASOS saying they've received my return, so I tweeted them and asked them to check - still nothing :( In the…
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New Composite door fitted - chip
Today we had new composite door fitted. Really pleased with the look and fitting of the door - however, we have discovered a chip at the top of the door. WWYD? I'm not sure if it's an issue, or we should just accept it (it wasn't cheap!)
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Product out of warranty
Hi all, as the title says I purchased a VELUX electric window a few yrs ago, I went to use it a few months ago and the remote keypad has stopped working. I’ve spoken to VELUX and they explained that it is out of warranty by about 6 months and need to buy the newer version of my old product which is a lot more expensive. I…
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Blind installation failure to turn up
I booked for blind installation requesting it to be done by 2pm. company took the card details and planned to charge once work done. told would be sent an email confirming the booking. company didnt turn up by 3.30 so ccalled company to cancel the booking. Was told that there woild be 50 pound cancellation fee so I hung…
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Paid for a 3 Piece Suit - still wating for the final piece
Hi All, I'm looking for some advice on a recent purchase... On June 22 (10 days) I'm getting married. Back on May 8th, I went to a local suit shop on the hunt for a nice suit. I ended up spending £320 on a 3 piece suit and shirt. The jacket and trousers needed some alterations to make them fit. The matching waistcoat was…
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Apple Iwatch help
Hello, I bnought a series 3 apple Iwatch Jan 2018 - it has never properly recorded my swimming activity. I went through several online chats with apple over the last 15mths but nothing worked. So they arranged for me to send if for repair. They have no asked for £180 plus vat to fix a tiny mark on the case - no where near…
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Can cleaner claim back under payments if they were unclear?
We’ve been having the house cleaned fortnightly by a small cleaning business (owner and a few cleaners) for a few years, in our old house and since downsizing to a smaller one. They clean quite well but very patchy on communication, mostly by text message. - I had a text at 10pm tonight saying she’d just noticed I’ve only…
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iPhone 6 leaking battery acid
So around 2 months ago, my Apple iPhone 6 began leaking some form of, what I presume to be, battery acid or electro-lights. It is translucent and has a blue fluorescent hinge to the liquid. There was around half of a cup of coffee of liquid leaking from the bottom of the device and into the screen. This first happened in…
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Ipad pro latent fault consumer law replacement
Hi folks, First time I have used the forum, hope I am in line with all rules. My issue is regarding an IPAD PRO bought from a 3rd party supplier in Feb 2017 and a fault became noticed only after a 2 year period. Feb 2017 my Daughter bought an IPAD PRO via student portal. Apr 2019 Screen fault is noticed (It's a pressure…
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Can I return a riding hat bought online
My daughter bought a riding hat online from a shop that sells horse riding gear. Unfortunately she ordered the wrong size and asked if she could return it for one the right size. The shop replied saying that their policy states that they can't refund or exchange safety equipment so she couldn't have a refund or exchange…
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Calls received as company published my number by accident
Hi all, Just wondering what the general thought is on this. I started getting calls on my private home number (which is only given to close family) as a result of my number being published in error on a website. I was getting sometimes several calls a day and contacted the company at the start of May to make them aware of…
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sharp practice
sorry guys I don't know if I am in the right place, perhaps someone could redirect me.I may be on the wrong site, here is my woe I own a desktop computer on which I had installed Norton antivirus, unfortunately I had not unticked the automatic renewal box when I signed up, I actually don’t think I got the option. It was…
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British Gas Complaints
***Sorry posted this in wrong section, wasnt paying attention. Can someone move it please*** How long do British Gas usually take to respond to complaints? I put 2 complaints in 26 days ago through resolver and still yet to hear anything. To keep it short, the 2 complaints were about British Gas sending the wrong meter…
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Quick Returns Policy Question
Hi guys first post here so apologies if I haven't located the answers to this...! I bought an electrical item online last week (not customised, just off the shelf) with the intention of using it over the weekend. My situation then changed and I no longer needed to use it. Upon delivery, I took it out of the box and hooked…
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Shutl by Hermes Service - ebay refusing refund.
Hi, Wondering if anyone can give me advice. I bought some clothing off Ebay. I received an email by Hermes saying it had been delivered but it had not. I opened a claim with the seller who asked Ebay to look into it as she used their Shutl service. Ebay closed the case as the tracking number showed it had been delivered. I…
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Overpaid for a service - help please
Hi, hope someone can help here. Unfortunately on Sunday I had 2 blocked manholes in my garden that had been caused by concrete that had fell into the manhole when my patio was laid by a local contractor. The trouble here is I paid the guy in cash as a family friend to carry out what is typically quite low risk work. So…
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Voluntary terminating a car on PCP
Hello, my situation is a little bit complicated. My car (Renault Twingo) is on a 4 year PCP with Arnold Clark due to end August 2019. I have two seperate issues and any advice is appreciated on whether I have cause to go to the Motor Ombudsman about this. My first question is, I am over my agreed mileage allowance on the…
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Deleting NHS records
How can I get the GP surgery I am registered with to record my name correctly? Its not just a spelling mistake, they have my MIDDLE name wrong and I'm told they have an alais written down (totally different name). I have written to the surgery argued on the phone, and taken ID in? Lord knows what else they have wrong on my…
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Tapi flooring gone wrong blaming builders
Hello were looking for advice regarding a floor fitted by Tapi. I'll explain. Bought a new build house, got luxury vinyl for downstairs. They fitted it then week later it started lifting. They assessed it and said it should have had a dpm layer. Came back fitted it again, painted a dpm on sub floor said that will be it no…
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Grooves Land won't send what I ordered.
WOULD REALLY APPRECIATE ANY HELP In January I ordered a Black and Decker strimmer from Grooves Land, who are based in Germany. The item was described as with battery and charger. However, when it arrived it was minus these. I contacted them and they said the supplier had sent the wrong item and to send it back. They sent a…
