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Furniture Company messing us around. Need help please.
Hi MSE, Firstly I'd like to thank anybody who will take the time to read this rather long rant and issue. However, my partner and I are at the end of our tether and my partners completely broke down over it. We ordered a 5 piece nursery furniture set from Online4Baby. (O4B) On the expected day of the delivery my partner…
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Consumer return rights and next steps for wrong products delivered
I’ve tried to make this post as concise as possible, but it’s a long story and I’ve already pursued several options which I’ve included as to get the best advice. I ordered an iPhone X from Argos Online. A phone arrived in the correct packaging but the wrong phone inside. The phone appears to be a very broken iPhone 6.…
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Exercise Class Refund
Hello, I purchased a block of exercise classes but haven't used them. The classes were local to where I work and I no longer work in the area and will be unable to use the classes. I have emailed the company asking if it is possible to get a refund as I haven't used the sessions, I'm still awaiting a reply. Do you know if…
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Faulty LG TV After Two Years
Hi, I may be completely in the wrong but Im hoping someone here can advise. I bought a LG SMART TV for £500 in August 2017 from Argos, never had any problems with it and very happy with it since I bought it. In the past couple of days it stopped connecting to the internet, I did all the usual things and in the end…
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Tv gone again
Hi,hoping for some advice,I bought a tv of the Co-op which was delivered on the the 3rd December 2018 but did not open it for a couple of weeks ,anyway end of January this year it kept turning on and of so after contacting Digihome they asked me to try certain things but no joy,They then sent me a usb to try no luck,so…
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Shed custom built and errected problems!
Large shed purchased and erected at £2700. Purchased Nov 2018 but nor erected until 2019. Erecting was delayed. I think it was almost 12 weeks in the end. Leaked from day 1 so they returned and fixed with "silicon". Door would not shut as had warped before fitting. They provided a work around with an extra bolt to pull it…
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Stubhub withholding tickets
Hi all, Long and protracted issue so will not bore you with specifics but Stubhub have closed my account with them. However I have ‘live’ tickets I have purchased on Stubhub which I now cannot access or use owing to the closure. Having contacted them, I have been told they will not reinstate my account so therefore I have…
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EU Rules for a UK Ltd Company?
Purchased an item online, not suitable so emailed seller same day as delivery requesting cancellation. Had a reply the following day stating no problem to return, however there would be a £20 admin/restocking fee. Website stated: "All orders cancelled after 24 hours are subject to a £20 administration fee" They also…
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Solicitors Fees for probate/executor
My mother in law died recently and named a local firm of solicitors as executors of her estate in her will. It is a simple estate with a house and a couple of bank accounts and all is to be divided equally between her two daughters. We have been shocked to receive notification that on top of an hourly rate of £250+vat for…
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Holiday cancellation / Distance selling
Just cancelled a holiday booking with Hoseasons. I paid a 'low deposit' of £100. I cancelled because of a mix up with summer holiday availability with our son. I was perfectly willing to let £100 deposit go when I cancelled. It's fine to lose a deposit. But then they said there's an extra cancellation fee of £150 to make…
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Solicitors fees
Hi, New to this forum posting thing so please forgive any mistakes. I am just wondering if it is normal or acceptable for an invoice from a solicitor to include handover time (within the same firm) for a solicitor who was acting on my behalf who went on maternity leave getting the new lady working on my case up to speed on…
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Currys hidden charges
I bought an undercounter fridge and freezer from Currys and paid extra for installation and removal of the old appliance via their website. Freezer arrives and they wont remove the old one because it's an integrated unit and that costs extra. So they go and I call customer services, 30 minutes of my life later and they…
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Hotels.com & Cancellation Fee
So I booked a stay with Hotels.com this week for this weekend (tomorrow for 3 nights). It had free cancellation and full refund if cancelled before 6pm on 6th June. I found a better price and tried to cancel the booking on the 6th at approx 3:30pm, 2 hours 30 minutes before I would get charged to cancel. I tried to cancel…
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Credit Patments
The background to it all is my wife and I were on a Cruise in South America and docked in Buenos Aires back in January. The ship was not due to sail for about 36 hours and passengers were due to spend another night on board. Unfortunately, on the morning of our arrival, my wife woke up very ill, confused and weak. We went…
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Query re claiming off primark
Hi I wonder if anyone can advise me where I would stand on an issue. We bought an orange bikini for my daughter which was worn for its purpose, swimming in a pool on holiday. I washed it prior to use as she has sensitive skin. When she got out of the pool and it was still a little damp she put it on her holiday bed while…
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Amount of costs that defendant can claim in small court
I have read the following on MSA Small Claims Court section Expenses can be awarded against you if you lose You shouldn't have the other party's lawyer's fees awarded against you - but you could find yourself paying certain expenses of theirs if you lose, and you won't get the court fees back. You'll have to pay within 14…
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Fedex customer service not replying and owe me money
delete please i will find help elsewhere
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Online Returns Help; being refused refund because items ‘on sale’.
Hi there! Can anyone help with this? I recently made a purchase on AX Paris website, buying a couple of dresses. They didn’t suit me so I returned them within the 14 day cooling off period. However, they have refunded me via gift card stating that as the items were on sale, they will not refund my money. I have requested…
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Mattress Dispute
Hi there, I am looking for some help regarding a mattress I bought. I have had a mattress delivered to my home that was damaged by the delivery men. It was a superking and they thought they couldn’t fit it up the stairs. They literally sat on it to bend it in half which has damaged the metal frame inside the mattress. I…
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Financial Ombudsman or Claims Court?
“ My son bought a car on finance, after 5 1/2 months the engine. clutch and gear box all had to be replaced at great expense. Garage he bought it from do not reply to letters. Finance company have passed correspondence to their 'Complaints Dept' who cannot help as they maintain wrongly it was over 6 months. Is it best to…
