EU Rules for a UK Ltd Company?

snowy_1998

Purchased an item online, not suitable so emailed seller same day as delivery requesting cancellation.


Had a reply the following day stating no problem to return, however there would be a £20 admin/restocking fee.


Website stated:

"All orders cancelled after 24 hours are subject to a £20 administration fee"


They also mentioned in their email about cancelling that "[FONT=&quot]We are regulated by the EU Consumer Rights Act"[/FONT]
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[FONT=&quot]Both the address on their website and the return address are in the UK.[/FONT]
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[FONT=&quot]Any thoughts? Are they taking the rise or acting withiin the rules?
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[FONT=&quot]More info can be posted if needed, many thanks
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JJ_Egan

UK company then they are bound by the UK Consumer Regulations not EU .
See sticky top of page .


Are they a UK company is the first step .

dj1471

Are you a consumer or a business?

If you're a consumer then they're obliged by law to provide a full refund.

snowy_1998

Yep 100% UK company registered on companies house, and consumer purchase, not for business.


Also paid on credit card

waamo

What is the name of the company? There have been one or two instances on here where consumers have purchased products from businesses who clearly state they are wholesalers who only sell to businesses.

Unlikely I know but I just want to make certain assumptions aren't being made.

snowy_1998

Jaidee Ltd t/a Pets Own Us 10476005

petsownus dot co dot uk

waamo

Here are their terms and conditions https://www.petsownus.co.uk/pages/return-policy

Reading that I wouldn't touch them with a bargepole

snowy_1998

Not helpful when I'm trying to establish if they can charge £20 or not. Did not have much choice in company selection as no other vendor selling the item I purchased.

JJ_Egan

Answer is not under UK laws see sticky .
I would send a copy of the law to them and or a letter before action .
Google LBA

Note they claim to be a UK retailer not a wholesaler nor an EU based non UK company .

sheramber

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

They have a lot to learn about the distance selling laws in UK.

Two directors are South African.

stragglebod

Looks like a dropshipper adding a big markup to stuff bought via Amazon marketplace.

Dodgy T&Cs.

Office adress is rented from a virtual office agency. T&Cs say that return addresses will be given on request - presumably direct to the Amazon marketplace seller.

Last accounts filed for the period up to November 2017 show assets of £333 liabilities of £2284.

If this lot sold bargepoles I still wouldn't go anywhere near them.

Lets assume that getting a CCJ will be pointless with no identifiable company assets.

OP, get your credit card provider involved:

https://www.moneysavingexpert.com/shopping/section75-protect-your-purchases/
https://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback/