-
Broken SMEG machine
Hi all, I purchased a newbuild flat in November 2016 and it came with a brand new Smeg washer dryer, 3 months later I ended up moving to abroad for work and let my flat out, unfurnished. All of my furniture was stored in my parents' house for 2 years while i was away. I have now just moved back into my flat and my machine…
-
Consumer Rights Camcelled Lessons
Hi I have a question regarding consumer rights. My child goes to a swimming lesson on a Sunday morning provided by a private company. They take payment a month in advance for the lessons. Over the past 30 months they have cancelled the lesson on 17 occasions. Until recently used to provide a refund for the lessons which…
-
Tv can’t be fixed under warranty
Hi All, Three and a half years ago I brought an expensive tv that had a six year warranty. Two months ago a fault occurred and so I contacted Panasonic through the seller. In short Panasonic replied to say they don’t have the part required anymore and instead can offer me a replacement tv. The tv on offer is an inferior tv…
-
Fish tank
I bought a Fish tank from a well known pet shop about 4 months ago. (The things parents do to keep the kids happy... :p ) It constantly spits/bubbles water which then dribbles down the side of the tank. Not faulty, just a rubbish design. I currently have lots of kitchen roll surrounding the tank to stop the water…
-
Consumer Rights Act - do they apply with Gift Vouchers or similar? £4K bike from evans cycles
Nine months ago I purchased a new bike from Evans Cycles for £4,000. The bike is made by Cube with a Bosch motor which has failed. Replacement motors are c£750. The bike is back with Evans who’ve attempted the usual “you need to contact the manufacturers directly mate” nonsense but are now grudgingly looking into warranty…
-
Unsolicited Goods?!
Hi there, I was talking to a man regarding the sale of a jacket. We spoke about a price. I sent him my address so we could calculate shipping costs and work out a deal. He came back to me with a figure to which I responded "I'll think about it." About a week later he has posted the product without my knowledge and is…
-
Amazon vouchers 'invalid' but bought from Morrisons (and I have receipt to prove it!)
Hi, I'm new to the forum - please bear with me! I was given a thank you gift of £200 Amazon vouchers from the Company I work for but when I went to register them on my Amazon account it came up 'GC Claim code is invalid'. There are 4 lots of £50, I have opened 2 they both say the same. All the vouchers have the Morrisons…
-
DFS Sofa- wrong colour and fabric- refund?
In April, I ordered a 'Kiona' sofa in Silver. At time time, I was unsure if I should order two but I didn't know the size of the room. I completely understood there may be a slight variation in colour but I was willing to take the risk as the sales associate reassured me. She also told me I would be able to order another…
-
Is this company's returns policy allowed?
I ordered a chair from slf24.co.uk. I ordered the wrong colour so wanted to swap it, and im within 14 days. They say that they charge a fee (depending on the cost of the item but starting at £50 and going up to £150!! for expensive items. Are they allowed to do this though? I know I have to return the item at my own cost,…
-
Returning TV to RGB Direct
Hi, I recently bought a TV online from RGB Direct, it was a Samsung Q9FN 65" which was their flagship model in 2018. I have noticed an issue with dark areas on the screen which are glaringly obvious when watching anything with large open areas like grass, sea or sky, football is just awful to watch now. Upon investigation…
-
Problems with a personal trainer
Hi my dudes. To cut a long story short, I paid £450 for a dozen or so sessions with a personal trainer near my house. He works at an independent gym and I'm not sure what the relationship is here. The gym advertise him on their website, but from what I can tell, my PT "hires" the gym space, rather than being an actual…
-
What happens when retailer goes bust?
Our hob is 6 weeks outside of its 2 year warranty. It retails for just under £1000 and so I feel we have a strong argument under the consumer rights act to have it fixed for free because I would expect most reasonable people to anticipate that it would last much longer than it has. The manufacturer has offered to supply…
-
Gym cancellation terms
Hi Would the following be considered 'unfair terms'? My gym has a 30 day cancellation period on a rolling contract. The below isn't really relevant but it explains the reason for the dates (I mistakenly believed my 30 days began on the 3rd of June as that's when my DD came out. However my DD was due to come on the 1st but…
-
BMW Bluetooth adapter
Hi all I have recently discovered that an item I purchased almost 2 years ago now, was one of a faulty set of units sent out for sale I have contacted the company and despite admitting in the email to me the unit I have is one of the faulty batches, they are refusing to replace it due to its age Is there anything I can do?
-
Billed for a service not provided
Couple of months ago my central heating starting playing up/cutting out so I called a local plumber to come out with a view that I was going to get the boiler replaced as it 15 or 16 years old. He turns up a week after I ring and tells me he can mend it and save me some money. Goes off and comes back a week later with a…
-
wanted to know where i stand with my 12 months guarantee?
Put simply, i purchase a product in January, and in June I discovered a fault. the manufacturer gave me a replacement, and told me the replacement guarantee starts when i purchased the original product, and not when i receive the replacement, is this true?
-
Resolver not resolved!
Our hotpoint fridge freezer nearly set on fire at the end of April, the internal light overheated and left scorch marks all inside the fridge, along with a really bad burning smell. We contacted hotpoint through resolver who contacted me straight away to arrange for an engineer to come and write a report. They seemed VERY…
-
First Choice/Tui amendment fee
I booked a holiday mid April with a first choice/tui store. 2 weeks, all inclusive, Egypt, 2 adult 1 child. Recently the reviews on tripadvisor for the booked hotel are appalling. I spoke with the store i booked with on the 31st of May, explaining i would like to change hotels, told i would receive a call back that day. No…
-
HMRC SAR Request
Hi Not sure if this is in the right section but has anyone had any SAR request issues with HMRC? Mine has exceeded the legal timescales of one month and every time I contact them I get no further. They have not provided an extension notification (justified or otherwise). I have actually been advised their internal policy…
-
TicketMaster changes tickets day of the concert
Hi there, I was wondering if anybody can help. I had purchased spice girls tickets for my girls to go see. They have been looking forward to this event for 6 months. On the day of the event, ticket master had emailed me saying they had made a mistake on the ticket barcode and that the one that was issued was incorrect.…
