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Resolver not resolved!
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Jodz
Posts: 12 Forumite
Our hotpoint fridge freezer nearly set on fire at the end of April, the internal light overheated and left scorch marks all inside the fridge, along with a really bad burning smell. We contacted hotpoint through resolver who contacted me straight away to arrange for an engineer to come and write a report. They seemed VERY concerned. The engineer came out within a few days (4th May), but following this we have had no contact. My partner has called them and a manager was supposed to call him back, but nothing! I’ve escaped the claim on resolver to CEO, but still not heard a thing! Does anyone know what the next steps are?
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Don’t waste your time with managers since most of the time they’re working from the same information as normal advisors.
Just communicate with the advisors properly and ask for a resolution to your issue.0
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