BMW Bluetooth adapter

Adyg66

Hi all

I have recently discovered that an item I purchased almost 2 years ago now, was one of a faulty set of units sent out for sale
I have contacted the company and despite admitting in the email to me the unit I have is one of the faulty batches, they are refusing to replace it due to its age
Is there anything I can do?

neilmcl

Adyg66 wrote: »

Hi all

I have recently discovered that an item I purchased almost 2 years ago now, was one of a faulty set of units sent out for sale
I have contacted the company and despite admitting in the email to me the unit I have is one of the faulty batches, they are refusing to replace it due to its age
Is there anything I can do?

Does it actually have fault rather than just being part of a "faulty batch"?

Adyg66

It has a fault that was known and has since been rectified and they did replace some customers that got back to them within a year

baza52

we dont all have a crystal ball. Whats wrong with it?

bigisi

Adyg66 wrote: »

It has a fault that was known and has since been rectified and they did replace some customers that got back to them within a year

So it's not faulty, you just fancy a new one?

Adyg66

Yes it only streams music to the left speakers fully, there’s a lot of the sound missing from the right speakers

Adyg66

No it’s faulty, if I wanted a new one I’d buy one, but as I’ve discovered it’s from a faulty batch, I believe it should have been replaced or recalled

baza52

Adyg66 wrote: »

No it’s faulty, if I wanted a new one I’d buy one, but as I’ve discovered it’s from a faulty batch, I believe it should have been replaced or recalled

Whats wrong with it?
You may struggle 2 years later after purchase unless you can prove the fault was there at the time of purchase.

Adyg66

The sound comes out the left speaker perfectly but not the right, I’ve been in email contact with the company and they admitted there was a faulty batch when I purchased mine and this has since been rectified, but refuse to replace it even though it obviously has the fault they changed

LilElvis

Adyg66 wrote: »

The sound comes out the left speaker perfectly but not the right, I’ve been in email contact with the company and they admitted there was a faulty batch when I purchased mine and this has since been rectified, but refuse to replace it even though it obviously has the fault they changed

Which company? The seller or the manufacturer, or are they one and the same?

Adyg66

It’s a ViseeO Tune2Air WMA3000B Bluetooth Adapter for Streaming iPod/iPhone/iPad to BMW/Mini with original AUX/USB Y-Cable Connection
It was purchased through amazon but the manufacturer recalled the faulty units after they realised they had the fault. But didn’t advise anyone who had one of the units. They only replaced them if a customer complained