Faulty LG TV After Two Years

fleabagfan

Hi,

I may be completely in the wrong but Im hoping someone here can advise.

I bought a LG SMART TV for £500 in August 2017 from Argos, never had any problems with it and very happy with it since I bought it.

In the past couple of days it stopped connecting to the internet, I did all the usual things and in the end contacted Argos who advised to contact LG which I did.... they advised that I would need to pay £140 for my TV to be taken away and repaired. I said I would think about it! I didnt take out an extended warranty at the time of purchasing it.

I obviously looked online for a solution that I could try myself and to see if there were any other LG owners who have had the same issue.... I found loads of owners have had the same issues with it apparently being quite common due to a faulty internal wifi part.
So it seems to me that if LG are selling TVs that have parts that are known to be faulty then wouldnt this be subject to a product recall? With either an offer to fix/replace the faulty part for free or maybe a small fee or offer people their money back/ offer a replacement?
Im really annoyed that they want £140 to carry out a repair on my TV when actually its not faulty, it was fitted with a faulty part when I bought it....they manufacture faulty TVs!

I want to make a complaint to LG.... but I dont know if I have a leg to stand on so whether its worth it or would I be just wasting my time? Im just really cross as I dont see why I should fork out good money after bad.

timmy963

Assuming it is out of warranty, you would need to prove that it is an inherent manufacturing defect by getting an independent report from a VAT registered company stating so.

At that point your beef would be with Argos because that is who your contract is with.

After 6 months of having the TV, they can deduct any usage you have had out of the TV via a pro-rated refund, which I work out at £355 as per their policy (21 months worth of use = £145) + the cost of the report..

It would probably be easier and less risky to just get it repaired for £140 with LG, because you are paying about £140 one way or another.

davidmcn

timmy963 wrote: »

you would need to prove that it is an inherent manufacturing defect by getting an independent report from a VAT registered company stating so.

What on earth does VAT have to do with it?

unforeseen

It provides some sort of traceability? Rather than your mate knocking up a report on his computer for you.

shaun_from_Africa

davidmcn wrote: »

What on earth does VAT have to do with it?

unforeseen wrote: »

It provides some sort of traceability? Rather than your mate knocking up a report on his computer for you.

Using a registered company, a sole trader with recognised qualifications, a company or person who is a member of a recognised trade body or in fact, any repairer whose business can be found by using an internet search engine would provide some sort of traceability.
There is nothing written into any legislation that states the report must come from a VAT registered company.

DoaM

The actual requirement (AFAIK) is for the business to be registered (at Companies House) ... a VAT-registered business is almost guaranteed to be a registered company, hence why this is often said.

davidmcn

DoaM wrote: »

a VAT-registered business is almost guaranteed to be a registered company, hence why this is often said.

Not at all, if you have a high enough turnover then you'll be VAT registered, no matter what sort of entity you are. Law firms for example are usually partnerships (or LLPs) and are VAT registered. But they don't know anything about tellies

The only requirement here is that you have somebody suitably qualified who ultimately could give evidence in court - obviously the qualifications of any expert witness can be queried by the other side.

DoaM

Selective quoting does you no favours ... and your response addresses a point I didn't even raise! I suggest you re-read what I actually posted.

Gary123456790

Does it have an ethernet (network cable) port?

If so get a wifi hotspot plug that can also provide an ethernet port or a pair of ethernet-over-power adapters to provide ethernet to the tv, thereby avoiding the wifi component.

bloss0m

Might be cheaper just to get a firestick and use your wifi for sake of £40 or less. We use firestick 4k and have older version and 4k version too when it was going cheap @ £34.99 and its very fast even though we only use it in 1080p

davidmcn

DoaM wrote: »

Selective quoting does you no favours ... and your response addresses a point I didn't even raise! I suggest you re-read what I actually posted.

I've done that, but none the wiser I'm afraid. What were you getting at?