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refund for faulty sofa
Recently we ordered and received a sofa from sofology, which was faulty. After a lot of "discussions" engineers visits and a letter to the CEO they came to their senses and offered 3 options to resolve the issue. the option we chose was a full refund. Job done you might think. However they will only make the refund to the…
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Missold holiday
Hi there I recently returned from a holiday abroad which I was SO excited to travel to. Cancun in Mexico. The pictures on TUI's website looked stunning, turqouise waters, white beaches, beautiful resort, what more could I want? The reality was far from true, the hotel's beach is suffering from MAJOR issues regarding…
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charged incorrect price and asked to pay correct price
I've shopped at a local boutique for many years for my children and now grandchildren. Their 50% off sale started today and I went in and purchased several items. Some time later I looked at my phone and I havd several missed calls from my daughter and a text saying the shop had been in touch and could I contact them. I…
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Kitchen Fury
Long story short, we have been properly ripped off by a dodgy kitchen company - wrong bits sent, refusal to refund for bits not sent, awful 'architect' drawing, and us, having to find a professional builder, who was appalled and had to spend weeks getting it sorted as their 'fitters' were mysteriously unavailable - no…
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If you know about consumer rights... Get in here please.
Hi MSE, I bought, installed and returned a washing machine all within the "cancel contract period". The company agreed to take it back and refund me partially and not fully as I'd installed the machine. I returned it because the machine was tearing my kitchen apart, the spin cycle was brutal, like having a jet engine in my…
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bought car with outstanding finance
Hi, I bought a car half year ago without knowing that it was under finance until the finance company came and knocked. They demand us to compensate their financial loss which is nearly tripe of what I paid for the vehicle. After we showed that we have good faith (but they rejected our proof) they now want us to return the…
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House of Fraser no customer service
First time using HoF after it being sold to Sports Direct. Issue is I paid for next day delivery. I only received half the order the next day. I received the rest around 4 days later. I've tried contacting CS using their online contact form to request a refund for the extra I paid for next day delivery. I have not received…
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Blackmailed by a company I hired. What would you do here?
Hello all! I need a bit of help - Short version: my husband and I hired a videographer/his film company for our wedding last year but the footage was poor and very delayed, beyond the timeframe that was represented to us. I posted a 2 star review on Google and the videographer responded publicly by denying its…
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Specsavers glasses delay
I had my sight tested at Specsavers on 21 May and ordered glasses on a 2 for 1 offer and was told I could collect on 5 June. I went back and they had my prescription sunglasses (my free pair on the offer) but not my everyday glasses. They could not provide a date for delivery of the glasses and said they would phone me…
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T mobile debt collecting problem
12 years ago my son lost his new mobile, I had to pay the contract for the following 2 years, without even being able to use the minutes etc. close to the end of contract I spoke to a lady at T mobile who suggested I get a settlement figure to end the contract, which I did, paying over a £100 there and then. I asked for a…
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Did not receive what i ordered
Hi All, So, I ordered a product from Wowcher which was advertising a pack of 4 solar LED lights for £16.99. I bought two packs (total of 8 lights). My order arrived and I only received 2 lights in total. After some investigation and emails, it looks as though after I purchased the products, Wowcher update the product…
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next won't refund direct debit overpay
Hi I recently paid off and closed my Next account . I accidentally forgot to cancel the direct debit and they were paid 50 pounds. My bank have unable to get the money back . Next are refusing to budge. What can I do to get a refund ?
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I have been charged by a solicitor for a letter they sent myself ??
Wasn't too sure where to put this............ I own a Pub with a Pub Company - been here 16 years. A representative of the Pub Company tried to gain access behind my bar whilst I was not on the premises. He didn't identify himself and was quite rightly refused access. I then received a solicitors letter saying that I…
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Failed repair of tablet computer
Hi Everybody, Thanks in advance for any advice. My 3 year old Android tablet developed an intermittent then permanent failure to charge via its USB port. I believe this was probably due to wear or damage to the connector. After some googling I found a company offering to fix my device for a reasonable price. I posted it…
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The MoneySavingIdiot reclaims £80 - by going through old emails
Right, some of you know the drill by now, but if you don't, here it is. While being a writer at MSE means I help other people save money, when it comes to my own cash, I'm usually in a right muddle. But now I'm looking to unmuddle myself and in the process motivate fellow MoneySavingIdiots. Previously I've covered train…
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Need advice on getting my OLED TV repaired / replaced outside of warranty
I bought a LG OLED B7 TV for £1500 back in December 2017 from Very and about a month ago I've noticed a dark smear on the screen which I assume is permanent burn in. From what I've read, LG has previously said its OLED TVs can last 30,000 hours, or around 10 years with an average daily viewing of eight hours, without…
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Cash Converters Return
I bought a phone from cash converters online, it had a few more scratches than I thought it looked like in the pictures so I returned it to them via post. They've received it but are saying its got a new large scratch and are refusing to refund me. I only opened it up for a few minutes before returning and it certainly…
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Advised to buy part for faulty appliance. Turns out it was not what I needed. What are my rights?
I have a Bosch dryer which developed a fault out of warranty. It stopped working and just came up with an error code on the screen. I could not find the code online, so called the Bosch help line. The person on the phone put me on hold to speak to a colleague, then came back and told me the code indicated a control board…
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Stubhub sold my tickets AFTER I deleted my listing
I have had some concert tickets up on both Twickets and Stubhub for £30. On Tuesday afternoon, these sold on Twickets so I instantly logged onto Stubhub and deleted the listing for them. Yesterday (Wednesday), I receive an email from Stubhub saying my tickets have been sold. I phoned Stubhub straightaway to sort this out…
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Restocking fee
I got a quote for the fitting of a tow bar on our VW camper. The only question asked was our registration number. Quote was for £506.40 - a lot of money so we were unsure but in the end booked an appointment. When the man came he said because it was a camper we would need a loom at an additional cost of £230. We had no…
