We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
next won't refund direct debit overpay
Options
Fionaalison123
Posts: 4 Newbie
Hi I recently paid off and closed my Next account . I accidentally forgot to cancel the direct debit and they were paid 50 pounds. My bank have unable to get the money back . Next are refusing to budge. What can I do to get a refund ?
0
Comments
-
If its a DD itll be covered by the DD guarantee.
I'm guessing you mean standing order? Why are Next refusing to budge? Are they struggling to trace the money?0 -
If it's a direct debit, they can't refuse to return it under the DD Guarantee
https://www.directdebit.co.uk/DirectDebitExplained/Pages/DirectDebitGuarantee.aspx0 -
If it's a direct debit, why would Next take a payment at all if the account had a zero balance?0
-
Likely the same as with many credit cards, once the bill is produced that DD will be taken irrespective of what you do.stragglebod wrote: »If it's a direct debit, why would Next take a payment at all if the account had a zero balance?
Anyway, if the account is clear then they must refund the balance. The bank should also refund if asked.0 -
The problem is I forgot to cancel the direct debit so nationwide will say it's my error0
-
As asked DD payment for what exactly .0
-
a direct debit is where the retailer takes the money...I have a number of un-cancelled DDs, but no money is taken as no money is due.Fionaalison123 wrote: »The problem is I forgot to cancel the direct debit so nationwide will say it's my error
a standing order is something you control and you give the money to the retailer. This is something you need to cancel.0 -
Fionaalison123 wrote: »The problem is I forgot to cancel the direct debit so nationwide will say it's my error
There's no reason they would say that at all.
Are you sure you haven't just made that up?0 -
My bank says they can't help. I can't get to a someone with clout at Next . Interesting that they took the money when I had paid in full and closed account ...I 've no idea what to do next .0
-
Given the terms of the Direct Debit Guarantee, did they explain why they "can't help"?Fionaalison123 wrote: »My bank says they can't help.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.7K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards