Did not receive what i ordered

Danny92

Hi All,

So, I ordered a product from Wowcher which was advertising a pack of 4 solar LED lights for £16.99. I bought two packs (total of 8 lights). My order arrived and I only received 2 lights in total. After some investigation and emails, it looks as though after I purchased the products, Wowcher update the product details and removed the '4 in a pack'.

I have sent numerous emails to them, only to get short answers back saying I have received the correct amount. Do they have to oblige to the product description at the point of sale surely they cannot change something after the point of sale.

I have not yet asked for a refund as I would prefer the lights. What are my rights?

Many Thanks in advance,
Danny

BoGoF

Do you have evidence the original offer was for 4 lights per pack?

Danny92

Yes I do, I sent this evidence to the twice as well, they didn't acknowledge it on either occasion. It is an email sent directly from them confirming my order.

Paul_DNAP

Your rights are to be able to return them for a full refund, you probably don't have entitlement to the offer they initially gave you if it was a genuine mistake.