sharp practice

loboferoz

sorry guys I don't know if I am in the right place, perhaps someone could redirect me.I may be on the wrong site, here is my woe
I own a desktop computer on which I had installed Norton antivirus, unfortunately I had not unticked the automatic renewal box when I signed up, I actually don’t think I got the option. It was due to come up for renewal on the 21st of June. At this point I should mention that my master card expired in April so I got a new master card with a new number. On the 22nd of May I got an e-mail from Norton informing me that my account needed attention. (that was all it said) on the 23rd of May Norton took the payment approx. £90.00 out of my Mastercard account using my new card number which I had not provided. A full month before it was due. I contacted Norton to ask how did they get my new credit card number as it did not come from me. The answer I got is as follows
Quote “Norton, like many other e-commerce companies, leverage secure technology that automatically updates credit card details such as expiration date changes, account number changes, account closures, brand migrations between Visa and MasterCard, and more.
This is done on a routine basis and pings the information that is provided by the issuing bank which is associated with the credit card per standard industry practices.
This is done basically to Reduce excessive authorization declines “Unquote
My bank informs me that this is indeed Mastercard policy and they have no control over it.
I think that this is nothing more than sharp practice from Norton antivirus to send a reminder one day and take the money out the next without giving me the chance to decide one way or the other. I also think that the credit card company should not be sharing my details with anyone. I would welcome the views of people more knowledgeable than myself.

Thank you
Loboferoz

Dox

Couldn't agree more. I didn't know this happened, since when my Mastercard and Visa cards expired, any sites where they were registered (and which I hadn't updated) started to send me reminders that my card was about to expire/had expired.

Sedge123

This happened to me. When I rang them and pointed out that if I’d cancelled and renewed as a new customer the cost was 50% less they refunded the difference. I then made sure the auto renewal was unticked.

Manxman_in_exile

Out of interest, how do you untick the autorenewal on Norton? (I'm a techno-agnostic).


Is it in the "Your account" bit?

dj1471

It's called a continuous payment authority and it's standard practice for almost all subscriptions where a card is used for payment. You agreed to it when you signed up.