Product out of warranty

sparky999

Hi all, as the title says I purchased a VELUX electric window a few yrs ago, I went to use it a few months ago and the remote keypad has stopped working. I’ve spoken to VELUX and they explained that it is out of warranty by about 6 months and need to buy the newer version of my old product which is a lot more expensive. I argued this and they said the best they could offer was a 50% discount, is this acceptable and what are my consumer rights ? Thanks in advance

Aylesbury_Duck

sparky999 wrote: »

Hi all, as the title says I purchased a VELUX electric window a few yrs ago, I went to use it a few months ago and the remote keypad has stopped working. I’ve spoken to VELUX and they explained that it is out of warranty by about 6 months and need to buy the newer version of my old product which is a lot more expensive. I argued this and they said the best they could offer was a 50% discount, is this acceptable and what are my consumer rights ? Thanks in advance

Sounds like a good deal. You don't have any consumer rights after that time and if they're prepared to help out even after the warranty has expired, that's quite generous.

JJ_Egan

Warranty is not your Consumer Rights that is against the vendor .
Date of purchase etc .What is a few 2 3 4 years ago ,

But after a 6 months they can choose to repair or pro rata refund .
So 50% discount is a good offer .


Might be worth trying to source a keypad .