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Item bought years ago but did not use until now!
Bought a breville rice cooker three years ago as a spare. Used it this week twice for the first time and found it was not fit for the purpose. The rice cooker overboils too much and starch water splashes all over the worktop and rice cooker electrical cable making it unsafe to use. I took it to my local Argos and was told…
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Consumer law advice please
Could anyone assist me on consumer law please in regards to this issue. This morning at 5am I was with my husband and just watching tv. When my cabinet directly opposite (has no fault nor was hit or disturbed in any way) exploded. Now it is full of limited edition hot toys which are valuable and sentimental to me and my…
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Skip company refusing to pay for damage to property
I am asking on behalf of my mum who is a widowed pensioner. She had recently been hiring a skip from a skip company whilst work on her back garden was completed. Yesterday, the skip was collected, and despite her having on file with the skip company that she had a metal manhole cover on her drive (and calling each time to…
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Chinese clothes nothing like the pictures
HI I recently bought some clothes from an online shop advertising through facebook sponsered posts. The garments all looked great in the pictures - (Summer linen styles). I ordered £97 of items thinking they were american - the Shop was priced in dollars and appeared to be ok. Of course once I had paid (using my…
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Project solar Ltd
Hi I hope someone could give me some advice I had solar Panels fitted 4 years ago and for 6 months they have not been working. I was under the illusion that I was under guarantee but according to the company project solar limited I need to pay £300 for a call out appointment I feel a little duped and I was wondering if…
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Extra invoice from builder 6 months after final invoices
Building work completed last year, final invoicing paid in November & now payment of a new invoice is being demanded. I had building work completed on my house last summer. The invoices submitted didn't match the original quotes, so I asked for clarifications. I was charged extra for various things (some valid) but I had…
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Argos reducing price annoyance!
Ever purchased from Argos only to find the price is lowered about a week later, after getting burned like this before, i decided to make a different purchase through Argos on Ebay hoping to get better protection but after the price of my item was £150 it was reduced to £100 3 days later. Many stores will refund the…
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taking private car seller to small claim court
Hi I need some advice please, I bought my first ever car in April bank holiday, its Vauxhall Corsa 2003, it was a private sale, my husband checked the car(but he is not a mechanic) and asked the questions and he asked if the car was roadworthy as it was an old car and we know its not perfect but not wanting to drive…
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Who pays for return of badly described goods bought online?
* Bought a computer keyboard online with debit card. * Picture showed US layout. Title and blurb didn't specify any different. * After purchasing I noticed that "technical information" (only accessible after clicking into ad) says UK layout. * Immediately (within the hour) sent a note to seller saying that I only wanted…
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Removals nightmare
Hi all, A bit of a nightmare. We paid a firm in South East Asia for a FCL 20 ft container of our personal items to be shipped to the UK. Currently the UK firm is refusing to make final delivery to us as the company we contracted apparently has outstanding payables to the firm in the UK. As it stands our items are being…
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Incorrect personalised item.
This is more a hypothetical, ive contacted the seller already to make them aware of the mistake but not after pursuing a refund in this instance. However im curious about the legalities of it. I ordered a personalised item on ebay. The personalisation was a highlighted date on a month calendar. Upon ordering i requested a…
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Resuable plastic bags for life
Hi there, i need at little help. last week i did my shopping and brought 2 resuable bags, it was pouring down so the bags got wet. when i got home i put the bags on a door handle as we have always done to dry. the next day i went to move then a one was stuck to the door, which in turn left a imprint of the bag on the door.…
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Rogue garage - Recover a bank transfer?
My sister's car engine blew up and after shopping around/reading reviews etc, settled on a £1600 for a reconditioned engine from a London based garage. My Brother in Law paid £1000 deposit on the repairs by Instant Bank Transfer. The vehicle was collected in March, has not been returned. Calls/emails are going unanswered.…
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Success in using consumer law
I purchased a Apple IPhone 7 Plus from Argos in January 2018 and about 14 months later the usual problem with many IPhone 7’s whereby the hear piece develops a fault which also effects the loud speaker. I researched the consumer law and Apple advised me to obtain a FREE genius report from a official Apple Store to confirm…
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Amazon Pricing error over a month after order
Hi everyone, would like a bit of advise about an order I put with Amazon. Ordered on 12th May 2019 Payment Taken on 20th May 2019 Ordered Cancelled on 19th June 2019 and was told no payment was taken, just authorisation Checked with bank and payment has been taken and Amazon have it. Back in touch with Amazon and they are…
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Safestyle UK door
Hi I bought a front door from Safestyle UK a few weeks ago. I enquired online, they called me and then a salesman came to the house. We were offered a significant discount if we agreed to the purchase that day and paid a deposit, I foolishly paid the full amount then and there. A couple of weeks later the installer came…
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Ripped off by locksmiths - do I have a right for refund?
This is my first post here so apologies if I have posted in the wrong place and further apologies for the length of this post. A bit of background before I begin: My girlfriend and I got the keys to our first home in March, but due to the state the property was in we have had to have it rip most of it out and get it…
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Considering Sueing floor fitter for cost of tiles in small claims? Do I have a chance?
Hi , I hired a handyman that specialised in flooring (on a recomendation). to tile 10 sqm of kitchen using Luxury Vinyl Tiles I bought 13.33 sqm tiles (£460 ) and we agreed £450 to tile + additional materials. I was unable to supervise but gave him £200 after he had laid the tiles and would pay the rest after inspection /…
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Refund on season ticket
Hi all, I recently (three weeks ago) renewed my season ticket with Birmingham City football club (must like being depressed). Anyway yesterday news broke that they have sacked Garry Monk as the manager of the club, I originally renewed my season tickets under the impression he would be leading the club forward this coming…
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Curry’s television
Hello I purchased a JVC 32 in TV in June 2017 and it started to exhibit a possible fault 2 months ago and went completely 5 days ago. I purchased an LG tv 5 days ago from Curry’s to replace it. I spoke with them about the fact I was unhappy my product only lasted 2 years and was invited to take it to store. I was not…
