Incorrect personalised item.

spadoosh

This is more a hypothetical, ive contacted the seller already to make them aware of the mistake but not after pursuing a refund in this instance. However im curious about the legalities of it.

I ordered a personalised item on ebay. The personalisation was a highlighted date on a month calendar. Upon ordering i requested a specific date in June be highlighted. Once i received the goods the date was clearly highlighted however there was an issue with the calendar in that it displays June as having 31 days. So the title of the month had been changed but nothing else to reflect this.

The advert doesnt state anything about the accuracy of the calendar just that a date can be highlighted on it. Would i be correct in thinking that i could reject the item, ie get it replaced or refunded.

Following on from this, you can also choose to include a year at the top. Would you be able to reject the item if the dates on display (in relation to the weekday ie mon 14th, tues 15th etc) didnt marry up with the correct dates in that year? Ie say the date and year you picked was in relation to a saturday but the one highlighted is another day.

As mentioned ive got no inclination to follow this up, it was a cheap item but made me wonder. Theyve for all intents and purposes done what was asked (i only requested a date was highlighted after all) but its wrong.

Aylesbury_Duck

I'd have thought you could reject it because a calendar, by definition, should be chronologically correct. If I drew out a month with 35 days and only six days in each week for example, I wouldn't say that was a calendar, it would just be a collection of numbers and words.

DoaM

Personalised goods are not exempt from the other Consumer Rights requirements (in terms of quality for the price paid, fit for purpose, etc.)

A calendar that has incorrect dates / days in a month would inherently fail both of the requirements above. The fact part of it was personalised is irrelevant (unless the personalisation was to make incorrect). Such goods would be subject to the right to reject for a refund.

spadoosh

Thanks. Thought it was one youd be able to reject just wasnt sure as ive got exactly what was displayed in the picture, although the one displayed on the picture is for august.

[Deleted User]

It's a criminal offence to produce an inaccurate calendar.

They could get 12 months.

Bradden

Deleted_User wrote: »

It's a criminal offence to produce an inaccurate calendar.

They could get 12 months.

Seriously? Is this under some ancient law left on the statute books?

oldagetraveller

Bradden wrote: »

Seriously? Is this under some ancient law left on the statute books?

No, jokingly, I hope. Think very carefully about what was written. Did it fly straight over your head?

[Deleted User]

Bradden wrote: »

Seriously? Is this under some ancient law left on the statute books?

Whoosh.

Aylesbury_Duck

Bradden wrote: »

Seriously? Is this under some ancient law left on the statute books?

Yes, it was going to be removed on the 3rd September 1752 but understandably, didn't happen.

Aylesbury_Duck

Deleted_User wrote: »

It's a criminal offence to produce an inaccurate calendar.

They could get 12 months.

Punishment may also include a forced march.

stragglebod

Deleted_User wrote: »

It's a criminal offence to produce an inaccurate calendar.

They could get 12 months.

It's the same for producing faulty soap. You could get life, boy.