Resuable plastic bags for life

boysim344

Hi there, i need at little help. last week i did my shopping and brought 2 resuable bags, it was pouring down so the bags got wet. when i got home i put the bags on a door handle as we have always done to dry. the next day i went to move then a one was stuck to the door, which in turn left a imprint of the bag on the door. i contacted the seller ( B&M Stores ) who siad straight away that the dye can come off if the bags are wet. this is there reply


[FONT=&quot]Thank you for your email regarding your bag for life.[/FONT]

[FONT=&quot]I am sorry to see some of the dye has come off the bag and onto your door.[/FONT]

[FONT=&quot]However as this item was wet when hung on the door the dye can be transferred.[/FONT]

[FONT=&quot]Therefore I am sorry but we would not be able to take liability for this matter.[/FONT]

[FONT=&quot]​On behalf of B&M please accept my apologies for any inconvenience caused.[/FONT]

[FONT=&quot]Kind Regards[/FONT]

[FONT=&quot]Liz[/FONT]

[FONT=&quot]B&M Customer Services[/FONT]



Not happy with there reply i e-mailed them again, this is the e-mail


[FONT=&quot] Many thanks for your reply, but I am not happy with your reply. Where does it say on the carrier bag that the dye can be transferred to items when wet , nowhere. Are instructions given when purchasing a 10p carrier that the dye can be transferred when wet, no they are not. The Consumer Rights Act 2015 makes it an implied term of the contract I have with B&M Stores that goods be as described, fit for purpose and of satisfactory quality.[/FONT]
[FONT=&quot]In this case where no warnings or instructions on the bag that dye can be transferred when wet, and B&M Stores sell this product ( 10p carrier ) knowing that wet weather ( Rain ) will cause the dye to transfer from the carrier bag and in my case to the door. I would therefore like B&M Stores to reconsider your reply, and a reply within 14 days of today’s date ( 18-06-2019 ).[/FONT]


and there reply to this was


[FONT=&quot]Thank you for your reply.[/FONT]

[FONT=&quot]I am sorry to hear you are not happy with my reply.[/FONT]

[FONT=&quot]​This matter has been referred to the management team who have confirmed that the bag does not need to state that the dye may be transferred when wet.[/FONT]

[FONT=&quot]As the item is not faulty we are not liable for the dye transfer.[/FONT]

[FONT=&quot]However as a gesture of good will I would be happy to send you £10 B&M vouchers, this would help towards the cost of the paint to re-paint the door.[/FONT]

[FONT=&quot]If you would like to accept this offer please forward your address and I will arrange this for you.[/FONT]

[FONT=&quot]Kind Regards[/FONT]

[FONT=&quot]Liz[/FONT]

[FONT=&quot]B&M Customer Services[/FONT]



what i am asking is , am i using the right piece of law, if not could someone give me a nudge in the right direction

davidmcn

I would take the £10 voucher and run. What are you expecting? I would say they're fit for the purpose of being used as carrier bags, they've never implied the bags are for hanging off door handles.

JJ_Egan

CR does not cover user damage .
£10 is a more than reasonable offer .


Purpose is to carry stuff its not sold as weather or waterproof .


So your next step is to take them to court .

Aylesbury_Duck

God, there have been some ridiculous posts on here recently. This one might even top the lot. I do wonder how some people get through life if whenever there's the slightest mishap, they're after a scapegoat and someone to sue.

Take the £10 and be grateful. You're lucky to have got it.

BoGoF

I feel sorry for Liz.

DCFC79

boysim344 wrote: »

Hi there, i need at little help. last week i did my shopping and brought 2 resuable bags, it was pouring down so the bags got wet. when i got home i put the bags on a door handle as we have always done to dry. the next day i went to move then a one was stuck to the door, which in turn left a imprint of the bag on the door. i contacted the seller ( B&M Stores ) who siad straight away that the dye can come off if the bags are wet. this is there reply


[FONT=&quot]Thank you for your email regarding your bag for life.[/FONT]

[FONT=&quot]I am sorry to see some of the dye has come off the bag and onto your door.[/FONT]

[FONT=&quot]However as this item was wet when hung on the door the dye can be transferred.[/FONT]

[FONT=&quot]Therefore I am sorry but we would not be able to take liability for this matter.[/FONT]

[FONT=&quot]​On behalf of B&M please accept my apologies for any inconvenience caused.[/FONT]

[FONT=&quot]Kind Regards[/FONT]

[FONT=&quot]Liz[/FONT]

[FONT=&quot]B&M Customer Services[/FONT]



Not happy with there reply i e-mailed them again, this is the e-mail


[FONT=&quot] Many thanks for your reply, but I am not happy with your reply. Where does it say on the carrier bag that the dye can be transferred to items when wet , nowhere. Are instructions given when purchasing a 10p carrier that the dye can be transferred when wet, no they are not. The Consumer Rights Act 2015 makes it an implied term of the contract I have with B&M Stores that goods be as described, fit for purpose and of satisfactory quality.[/FONT]
[FONT=&quot]In this case where no warnings or instructions on the bag that dye can be transferred when wet, and B&M Stores sell this product ( 10p carrier ) knowing that wet weather ( Rain ) will cause the dye to transfer from the carrier bag and in my case to the door. I would therefore like B&M Stores to reconsider your reply, and a reply within 14 days of today’s date ( 18-06-2019 ).[/FONT]


and there reply to this was


[FONT=&quot]Thank you for your reply.[/FONT]

[FONT=&quot]I am sorry to hear you are not happy with my reply.[/FONT]

[FONT=&quot]​This matter has been referred to the management team who have confirmed that the bag does not need to state that the dye may be transferred when wet.[/FONT]

[FONT=&quot]As the item is not faulty we are not liable for the dye transfer.[/FONT]

[FONT=&quot]However as a gesture of good will I would be happy to send you £10 B&M vouchers, this would help towards the cost of the paint to re-paint the door.[/FONT]

[FONT=&quot]If you would like to accept this offer please forward your address and I will arrange this for you.[/FONT]

[FONT=&quot]Kind Regards[/FONT]

[FONT=&quot]Liz[/FONT]

[FONT=&quot]B&M Customer Services[/FONT]



what i am asking is , am i using the right piece of law, if not could someone give me a nudge in the right direction

I'll give you a nudge if you like.

If you don't want the £10 in vouchers I'll have them.

oldagetraveller

boysim344 wrote: »

Hi there, i need at little help. last week i did my shopping and brought 2 resuable bags, it was pouring down so the bags got wet. when i got home i put the bags on a door handle as we have always done to dry. the next day i went to move then a one was stuck to the door, which in turn left a imprint of the bag on the door. i contacted the seller ( B&M Stores ) who siad straight away that the dye can come off if the bags are wet. this is there reply


[FONT=&quot]Thank you for your email regarding your bag for life.[/FONT]

[FONT=&quot]I am sorry to see some of the dye has come off the bag and onto your door.[/FONT]

[FONT=&quot]However as this item was wet when hung on the door the dye can be transferred.[/FONT]

[FONT=&quot]Therefore I am sorry but we would not be able to take liability for this matter.[/FONT]

[FONT=&quot]​On behalf of B&M please accept my apologies for any inconvenience caused.[/FONT]

[FONT=&quot]Kind Regards[/FONT]

[FONT=&quot]Liz[/FONT]

[FONT=&quot]B&M Customer Services[/FONT]



Not happy with there reply i e-mailed them again, this is the e-mail


[FONT=&quot] Many thanks for your reply, but I am not happy with your reply. Where does it say on the carrier bag that the dye can be transferred to items when wet , nowhere. Are instructions given when purchasing a 10p carrier that the dye can be transferred when wet, no they are not. The Consumer Rights Act 2015 makes it an implied term of the contract I have with B&M Stores that goods be as described, fit for purpose and of satisfactory quality.[/FONT]
[FONT=&quot]In this case where no warnings or instructions on the bag that dye can be transferred when wet, and B&M Stores sell this product ( 10p carrier ) knowing that wet weather ( Rain ) will cause the dye to transfer from the carrier bag and in my case to the door. I would therefore like B&M Stores to reconsider your reply, and a reply within 14 days of today’s date ( 18-06-2019 ).[/FONT]


and there reply to this was


[FONT=&quot]Thank you for your reply.[/FONT]

[FONT=&quot]I am sorry to hear you are not happy with my reply.[/FONT]

[FONT=&quot]​This matter has been referred to the management team who have confirmed that the bag does not need to state that the dye may be transferred when wet.[/FONT]

[FONT=&quot]As the item is not faulty we are not liable for the dye transfer.[/FONT]

[FONT=&quot]However as a gesture of good will I would be happy to send you £10 B&M vouchers, this would help towards the cost of the paint to re-paint the door.[/FONT]

[FONT=&quot]If you would like to accept this offer please forward your address and I will arrange this for you.[/FONT]

[FONT=&quot]Kind Regards[/FONT]

[FONT=&quot]Liz[/FONT]

[FONT=&quot]B&M Customer Services[/FONT]



what i am asking is , am i using the right piece of law, if not could someone give me a nudge in the right direction

I really do despair and my mind is totally boggling at the petty things some people complain about.

Take the £10 and buy a product suitable for cleaning the damn door!

photome

BoGoF wrote: »

I feel sorry for Liz.

Liz should have told him to do one

chili1496

BoGoF wrote: »

I feel sorry for Liz.

i feel sorry for Liz's partner

DoaM

At least the OP has been quoted a couple of times, so even if the OP does a flounce then the magic is not lost.

hollydays

Ha ha nice troll