Item bought years ago but did not use until now!

loulou41

Bought a breville rice cooker three years ago as a spare. Used it this week twice for the first time and found it was not fit for the purpose. The rice cooker overboils too much and starch water splashes all over the worktop and rice cooker electrical cable making it unsafe to use. I took it to my local Argos and was told proof of purchase required and it could be old statements showing purchase from Argos. I have found a couple of statement dated three yrs ago but could not tell for sure whether it was for the rice cooker.

Will an old statement be accepted as proof of purchase? I am very disappointed with the product and told cs that this issue should be raised with the manufacturer. CS told me he cannot help without proof of purchase. This item had only a few negative reviews about the overboiling and mess. I have followed the instructions carefully. I will settle for less as it has now gone up in price. Thanks

custardy

loulou41 wrote: »

Bought a breville rice cooker three years ago as a spare. Used it this week twice for the first time and found it was not fit for the purpose. The rice cooker overboils too much and starch water splashes all over the worktop and rice cooker electrical cable making it unsafe to use. I took it to my local Argos and was told proof of purchase required and it could be old statements showing purchase from Argos. I have found a couple of statement dated three yrs ago but could not tell for sure whether it was for the rice cooker.

Will an old statement be accepted as proof of purchase? I am very disappointed with the product and told cs that this issue should be raised with the manufacturer. CS told me he cannot help without proof of purchase. This item had only a few negative reviews about the overboiling and mess. I have followed the instructions carefully. I will settle for less as it has now gone up in price. Thanks

Did you tell them it was from 3 years ago?

JJ_Egan

Less ??#
Any refund if applied can be subject to a reduction for three years .

Mrsn

I wouldn’t have thought that the statement would be accepted as a proof of purchase. Yes it might say the retailers name but it will not state what you’ve brought.

I do not see how the retailer will take this back after such a long duration, 3 months might have been a different scenario.... sorry but I think your just going to have to chalk this one up to experience and let it go

motorguy

Unless its a widely documented design flaw, it sounds like you're not doing something right? A rice cooker that always splashes water everywhere seems odd? What did / do the online reviews say? Anyone else say its flawed?

Either way, i think after three years you're probably going to have to chalk it up to experience.

theonlywayisup

Consumer rights are not based on the date you first used the item, thankfully.

A warranty may give you a bit more leverage if it covers the timespan.

davidmcn

Mrsn wrote: »

I wouldn’t have thought that the statement would be accepted as a proof of purchase. Yes it might say the retailers name but it will not state what you’ve bought.

Could still try pressing the point. Ultimately, all that a court requires is to be satisfied on the balance of probabilities of where/when you bought the item - that doesn't even require written evidence, it could be witness statements.

But after three years it's more the problem of proving an inherent fault.

motorguy

davidmcn wrote: »

Could still try pressing the point. Ultimately, all that a court requires is to be satisfied on the balance of probabilities of where/when you bought the item - that doesn't even require written evidence, it could be witness statements.

But after three years it's more the problem of proving an inherent fault.

Court, witness statements.... over a 3 year old £30 rice cooker? :eek:

davidmcn

motorguy wrote: »

Court, witness statements.... over a 3 year old £30 rice cooker? :eek:

Well, quite. But people are generally asking here in order to understand what the underlying law is, and my point applies no matter the value of the item in question - you shouldn't be fobbed off just because you can't produce the till receipt or whatever the retailer is demanding.

ComicGeek

The OP says they bought it as a spare. If they bought 2 of the exact same model, then they know how it should operate, and I could understand their annoyance.

If it was a completely different model, then the OP could have tested it before putting it away for 3 years.

phill99

Three years? Good luck with that one.