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Curry’s television

ITBarbie
Posts: 23 Forumite


Hello
I purchased a JVC 32 in TV in June 2017 and it started to exhibit a possible fault 2 months ago and went completely 5 days ago. I purchased an LG tv 5 days ago from Curry’s to replace it. I spoke with them about the fact I was unhappy my product only lasted 2 years and was invited to take it to store. I was not offered repair (no parts) but just offered £81 towards something else. I believe that my product was inherently faulty and an prepare to pay to get an independent report. I was informed that it makes no difference they’re not obliged to give me a refund or replacement is this correct?
Many thanks for reading.
I purchased a JVC 32 in TV in June 2017 and it started to exhibit a possible fault 2 months ago and went completely 5 days ago. I purchased an LG tv 5 days ago from Curry’s to replace it. I spoke with them about the fact I was unhappy my product only lasted 2 years and was invited to take it to store. I was not offered repair (no parts) but just offered £81 towards something else. I believe that my product was inherently faulty and an prepare to pay to get an independent report. I was informed that it makes no difference they’re not obliged to give me a refund or replacement is this correct?
Many thanks for reading.
0
Comments
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You got £81 credit for a two year old 32" TV? That's a great deal.
After that much time, they're only obliged to offer you a repair, replacement or refund (their choice) IF your independent report shows it was inherently faulty. Any refund would take into account two years' use.
That they've stumped up a partial refund without you having to get that report is very good of them.0 -
Many thanks for your response. I was under the impression that consumer law dictated that if I can prove it was an inherent fault with an independent report they were obliged to replace. Suppose I’m just sore as I purchased this that’s gone wrong after 2 years and 4years should spent a grand on a Panasonic that also lasted only 1.5 years. Mrs cheesed off 🤣0
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No, they can choose the solution and any refund or replacement would take into account your two years' use. How much did you pay for it originally?0
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It was hardly expensive at £199 but I’m just a principled tyrant 🤣 maybe this is my reality check 😄0
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£81 is a great offer on a TV that cost £199 two years ago, especially since you haven't had to prove an inherent fault. I'd be pleased with that.0
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Paying £118 for a TV that lasted 22 months isn't bad.
I'm surprised by the fact it's from Currys and you got £81, take it and run.0 -
Thanks everybody :beer:
Sometimes it worth a reality check.0
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