-
Advice - cancelling a wedding supplier. Keeping all monies paid.
Hi, Looking for some advice/sense check. My partner and I were getting married un April 2020. Unfortunately I unexpectedly lost my job in December and we have a little one on the way as such we have had to cancel the wedding with a view to doing a cheaper option on a couple of years. I got in touch with the photographer we…
-
Mis-sold ring, allergic reaction
I'd just like to know what my consumer rights are, if any, in the following situation: My partner bought my engagement ring in 2016 from a well known jewellery chain. He bought in store and it was sold to him as white gold. I start wearing it and begin to have issues with my skin; sore, itchy etc. Eventually, 2 years…
-
Parking Eye appeal rejected confirmation - my car had broken down - advice please!!
Hi, Last month I parked up at a retail park (shops are Benson for Bed, and Wickes) and nipped into one of the shops. I didn't buy anything. I was in the shop for five minutes before I left and returned to my car. The retail car park had a maximum stay of 2 hours. As I attempted to start my car it wouldn't start. I tried a…
-
Faulty Goods within 6 Months
Hello, Just seeking some informed help. A piece of gym equipment has developed a fault within the first 6 months. Actually, the fault was likely there from day one - I just never used that particular setting and therefore never encountered it. I understand that under the Consumer Rights Act, after the first 30 days of…
-
Perishables - customer not collected
Hi We sell flowers online We have a customer who despite many notifications of attempted delivery and then taking to the post office for collection have failed to collect their goods and allowed them to die. We know the law states that perishables are not cancellable or returnable But what if the customer doesn't bother to…
-
eBay failure
Hi there, I recently purchased an item on eBay that was beneath market value. The seller is clearly not happy with this and has cancelled the order and refunded my payment. He has stated he will relist. Surely, I have a legal right to this item. eBay will not let me open a case, but I am fully prepared to take legal…
-
Zap-Hosting, is a refund possible?
Basically, my friends and I have bought a game server from this service and have had problems from it since day 1. and in their terms they say if we ask for a refund within 14 days of purchase they have to give a refund. But then also state "Expiration of the right of revocatoin The right of revocation expires for a…
-
Some reassurance please
I brought a used car in February, I agreed with the vender that he would reduce the cost because an EML was on. He said this was because of an exhaust sensor and would cost aout £135. The car was priced at £995, I got it for £900. 27 days later a mechanic looked at the car and told me that the Cat had been replaced with a…
-
Late delivery of a Sofa - Next
Hi All, Apologies if this isn't in the correct part of the forum but this felt like the best place to put this post. We ordered a sofa (L shape) back in January in-store at Next, at a cost of £1,800 and was informed it would take 11 weeks to receive the sofa. As the time went by and we were almost at the projected delivery…
-
Sold a car based on lies
I bought a car from a trader back in mid-April, sold as an unmodified car with a year's MOT that had just been done the week before. At the time, the salesman told me that the car had needed quite a bit of money spending on it, and showed me all of the receipts along with the new MOT certificate. He said all of the work…
-
Purchased engagement ring. Certification lost by retailer
Hi just looking for some advice. I found the perfect engagement ring for my OH in a store but they didn't do it in her size, so I looked online. Found it online with the jewel hut (t h Baker), called up and paid for it (899 on debit card) last week and it arrived last Friday. The product description clearly stated…
-
Aspiring model duped by “platforms” promising easy route to fashion world
I recently attended what I thought was a legit studio who invited me to Manchester for the day to have a photo shoot to build a professional portfolio with a deposit of a fully refundable £50.00. This company is but advertised online and many different companies. At the end of the shoot, I was placed into a room with a…
-
postage costs for warranty repair
Why should you have to pay for recorded delivery postage for something that has gone wrong under warranty, surely it should be free?
-
3 week old ring. Ernest Jones say evidence of pulled claw and I need to pay??
Hi help wanted. My fiance and I bought an engagement ring from Ernest Jones on May 16th. It is a halo setting and I took it back to the shop on the 9th of June because the halo setting was very sharp and I ended up catching my neice with it and asked them if that was normal. The woman looked at me skeptical but then ran…
-
Problems with garage - can I take things further?
Looking for some advice on how to take things further with a garage due to their incompetence - here's the basic story: A few weeks ago I took my car in for a minor adjustment on the tracking and handbrake. On my way home the car steering lost control, and the breaks came on suddenly when I was driving at 50 miles an hour.…
-
Jacket ripped from under arms after wearing it once
Hello. Just after some advice as to what my consumer rights are. I bought a jacket for my daughter a couple of months back from an internet retailer. After wearing it just once, it ripped from just under the arms, and on the inside. The item has NOT been washed, because she only ever wore it once, so i would expect this to…
-
Refund without Receipt?
Hi, new to the forum. I hope there's someone who could provide some help. Basically, I've been arranging suit hire for me and my groomsmen from a Bridal shop. We paid an up front deposit, however we've decided to go elsewhere as we're not keen on the suits and service. The lady who owns the Bridal business has said we can…
-
cex returns
Hi I wonder if anyone can help me. My husband paid for a pair of wireless head phones on Saturday 22/6 from cex in shrewsbury after charging and using them for half an hour they became faulty, I looked up their returns policy which stats you need to return with a receipt to any store. As we live in telford i popped into…
-
Subscription help please!
Hi, I signed up to a subscription service last year. It has now been renewed as I forgot to cancel it. I have emailed the site asking for a refund as I don't want to carry on with my subscription but they have refused to refund the subscription fee for this coming year. Am I able to request a refund? Please help as I…
-
How to avoid getting hit with customs change for something that is already owned?
Not sure if this is the right section? My son's just come back from Hong Kong (where he lives and works) for a 3 months. He's somehow left his mobile behind. He can get it posted back here, but it'll need sending insured in case it gets lost. How can we get it sent back without customs hitting him with import charges based…
