Refund without Receipt?

TJW28584

Hi, new to the forum. I hope there's someone who could provide some help.

Basically, I've been arranging suit hire for me and my groomsmen from a Bridal shop. We paid an up front deposit, however we've decided to go elsewhere as we're not keen on the suits and service.

The lady who owns the Bridal business has said we can have £80 out of the £140 deposit we paid. Which is fine. However, she says we cannot receive anything back unless we show her our receipt. The problem is, i think i might have lost the receipt!

Is it right, that she can decline to refund our deposit without the receipt?

Many thanks

Tom

m0bov

Do you have a statement from your credit card? How did you pay?

davidmcn

Do you think you're legally entitled to any of your deposit back even if you had the receipt? If she's offered a partial refund purely as a goodwill gesture then she can add any caveats she wants.

TJW28584

Pretty sure I paid with my current account debit card, which would show on a previous statement. Is that sufficient of proof of purchase?

TJW28584

She has said in text message, that she will charge £10 per person for the fitting times, which took less than 5 minutes, which equates to £60. Then we can have the remainder of the deposit back.

She hasn't been helpful at all, and has hardly gone out of her way for anything. I don't believe she deserves to keep the full deposit.

mattyprice4004

It doesn't matter if it only took 5 minutes, the shop has overheads to pay - rent, staff, electric etc etc. You're not paying £10 each for just their time (which is very reasonable - measuring up isn't just something you get the work experience kid to do, it takes practice and skill).

She sounds very helpful to be honest, a lot would just say nope, my deposit now and give you nothing.
I think you're being far too hard on the business owner, personally.

McKneff

Youre lucky to be getting anything back at all to be honest.
You messed her about and i dont believe for a second the fittings only took 5 minutes add on the time she has taken talking and nrgotiating about this and you said she has hardly gone out of her way, so she must have gone out her way a bit.
If you left a deposit because you were hppy with the suits etc, why did you keep on looking for stuff when it was sorted already

TJW28584

Thanks for the harsh reality of it guys :rotfl:

As you can appreciate there's always two sides to things. Getting married can be a very expensive and stressful time. Yes, she's entitled to do what she can for her business, i think i'm entitled to get what i can for personal reasons, especially when she's already stated she can return some of my deposit - who would actually say "no it's fine you can keep the full deposit".

Let's just discuss the legalities of it as i think we're going off topic. Could i get the remainder of the refund without the receipt?

Thanks again :-)

davidmcn

TJW28584 wrote: »

Let's just discuss the legalities of it as i think we're going off topic. Could i get the remainder of the refund without the receipt?

Well, whether you're entitled to the deposit at all is part of the legalities.

But assuming you are, then on this point no, you don't necessarily have to produce a particular bit of paper, just persuade a court on the balance of probabilities that she's holding your deposit. Do you have anything from them, if not the receipt for the deposit? Have you now checked whether you paid by card?

sheramber

You do not need a receipt but you need proof of purchase.

Boomslang

TJW28584 wrote: »

groomsmen

What are they?

Do you mean ushers?