Perishables - customer not collected

2stixoftwix

Hi
We sell flowers online

We have a customer who despite many notifications of attempted delivery and then taking to the post office for collection have failed to collect their goods and allowed them to die.

We know the law states that perishables are not cancellable or returnable

But what if the customer doesn't bother to collect

Are we still obliged to refund

If not can you show me where in law it states this

Thanks

davidmcn

If they're not cancellable or returnable then on what basis would there be a refund?

2stixoftwix

davidmcn wrote: »

If they're not cancellable or returnable then on what basis would there be a refund?

The goods have to be delivered 1st - what if the goods were never delivered because the customer failed to collect

davidmcn

2stixoftwix wrote: »

The goods have to be delivered 1st

Aren't they paying in advance? If so then it's up to them to demonstrate why they're entitled to a refund.

Obviously for your purposes you want evidence of an attempted delivery to be treated in the same way as evidence of a successful delivery.

2stixoftwix

Yes they have paid in advance
I have full tracking showing sms notifications, repeated delivery - transfer to local post office etc

Manxman_in_exile

What do you mean "the goods have to be delivered first"?


Once the order is placed with you it can't be cancelled or refunded. What's delivery got to do with it?

Pollycat

Isn't your customer the person who ordered the flowers (and paid for them) rather than the recipient?
Or do people regularly send flowers to themselves?
Your contract is with the customer.

Have you had a request for a refund or are you just asking on a 'just in case' basis?

hollydays

When you set up your business, this is something ou should haves n’!ludes in your terms and conditions.

Mistee40

Why is everyone so angry! I have no answers but I’m sure forums are meant to help people?

2stixoftwix

It is in my terms - but I would like to know the law and if I am correct

If you sent a £100 bunch of flowers to someone (say I'm Interflora) and the couriers attempted the delivery twice and then taken to the post office for collection
Full tracking to the customer and sms messages yet the customer couldn't be bothered to collect
would me / interflora just write off the £100

does non collection come under cancellation, buyer remorse ...

Pollycat

Mistee40 wrote: »

Why is everyone so angry! I have no answers but I’m sure forums are meant to help people?

Nobody is angry.
They are just asking questions so that they can try to help.