Parking Eye appeal rejected confirmation - my car had broken down - advice please!!

dac1

Hi,
Last month I parked up at a retail park (shops are Benson for Bed, and Wickes) and nipped into one of the shops. I didn't buy anything. I was in the shop for five minutes before I left and returned to my car. The retail car park had a maximum stay of 2 hours.
As I attempted to start my car it wouldn't start. I tried a number of times during a half hour period but it still wouldn't start. This hour half period would've taken me up to 35 minutes of my 2 hour allocation. So 1 hour and 25 minutes remained on my allocation at this point.
I rang my roadside recovery company in which they informed me that the waiting time would be around 5 hours (cripes). I had no choice but to wait. I knew this would take me way over the 2 hour allowed parking time. So I popped into 'Benson for Beds' and explained my situation to the duty manager at the time. He said 'no problem' and took my car registration number and sent an email, there and then, to his contact at Parking Eye, or someone responsible for the parking at the retail park. The duty manager couldn't provide me any details, due to confidentially, but did give me the contacts name. I logged all this and the time the email was sent, plus the times I entered the retail car park and left. However, Parking Eye had recorded this anyway. The 'Benson for Beds' duty manager informed me I will received a parking penalty notification but I won't need to pay it.

The 5 hours past by and the roadside recovery service turned up and fixed my car. Finally, I was able to leave the retail park. The 'Benson for Beds' duty manager saw me at my car the whole time and saw the roadside recovery attend to me (fix my car). So I have a witness. Any CCTV cameras there can verify this too.

For forward a week and I did receive the Parking Eye penalty notice. I appealed it via their online system, explaining everything in great detail. Mentioning the 'Benson for Beds' duty manager's name, the parking contact's name he had emailed, the times of everything, etc..

To my amazement, I receive notification this evening that my appeal has been unsuccessful. What? How can this be?

My car wouldn't start. Nothing I could do about it.
The roadside recovery service stated they would be 5 hours. Nothing I could do about it.
I took the steps to notify the duty manager of the shop I was parked outside (Bensons for Beds) to seek guidance on the situation. He sent an email, there and then, providing my details so I don't get a ticket.
When the roadside recovery service eventually turned up and fixed my car, I left the retail park straight away.

This is crazy... What was I suppose to do?... Pick the car up and walk off with it.

Clearly, this is just wrong.
The appeal rejection letter states I now have the option to go https://www.popla.co.uk

Please can someone inform me of my legal rights? I just can't believe I haven't been successful.

Thanks in advance.

[Deleted User]

dac1 wrote: »

Hi,
Last month I parked up at a retail park (shops are Benson for Bed, and Wickes) and nipped into one of the shops. I didn't buy anything. I was in the shop for five minutes before I left and returned to my car. The retail car park had a maximum stay of 2 hours.
As I attempted to start my car it wouldn't start. I tried a number of times during a half hour period but it still wouldn't start. This hour half period would've taken me up to 35 minutes of my 2 hour allocation. So 1 hour and 25 minutes remained on my allocation at this point.
I rang my roadside recovery company in which they informed me that the waiting time would be around 5 hours (cripes). I had no choice but to wait. I knew this would take me way over the 2 hour allowed parking time. So I popped into 'Benson for Beds' and explained my situation to the duty manager at the time. He said 'no problem' and took my car registration number and sent an email, there and then, to his contact at Parking Eye, or someone responsible for the parking at the retail park. The duty manager couldn't provide me any details, due to confidentially, but did give me the contacts name. I logged all this and the time the email was sent, plus the times I entered the retail car park and left. However, Parking Eye had recorded this anyway. The 'Benson for Beds' duty manager informed me I will received a parking penalty notification but I won't need to pay it.

The 5 hours past by and the roadside recovery service turned up and fixed my car. Finally, I was able to leave the retail park. The 'Benson for Beds' duty manager saw me at my car the whole time and saw the roadside recovery attend to me (fix my car). So I have a witness. Any CCTV cameras there can verify this too.

For forward a week and I did receive the Parking Eye penalty notice. I appealed it via their online system, explaining everything in great detail. Mentioning the 'Benson for Beds' duty manager's name, the parking contact's name he had emailed, the times of everything, etc..

To my amazement, I receive notification this evening that my appeal has been unsuccessful. What? How can this be?

My car wouldn't start. Nothing I could do about it.
The roadside recovery service stated they would be 5 hours. Nothing I could do about it.
I took the steps to notify the duty manager of the shop I was parked outside (Bensons for Beds) to seek guidance on the situation. He sent an email, there and then, providing my details so I don't get a ticket.
When the roadside recovery service eventually turned up and fixed my car, I left the retail park straight away.

This is crazy... What was I suppose to do?... Pick the car up and walk off with it.

Clearly, this is just wrong.
The appeal rejection letter states I now have the option to go https://www.popla.co.uk

Please can someone inform me of my legal rights? I just can't believe I haven't been successful.

Thanks in advance.

https://forums.moneysavingexpert.com/forumdisplay.php?f=163

waamo

This would be better off in the parking tickets section. It's at the top of Motoring. Read the thread that tells Newbies to read it first though.

dac1

Apologies.
Moderator - can we delete this post please. I will place in the appropriate location.

Jumblebumble

dac1 wrote: »

Hi,
Last month I parked up at a retail park (shops are Benson for Bed, and Wickes) and nipped into one of the shops. I didn't buy anything. I was in the shop for five minutes before I left and returned to my car. The retail car park had a maximum stay of 2 hours.
As I attempted to start my car it wouldn't start. I tried a number of times during a half hour period but it still wouldn't start. This hour half period would've taken me up to 35 minutes of my 2 hour allocation. So 1 hour and 25 minutes remained on my allocation at this point.
I rang my roadside recovery company in which they informed me that the waiting time would be around 5 hours (cripes). I had no choice but to wait. I knew this would take me way over the 2 hour allowed parking time. So I popped into 'Benson for Beds' and explained my situation to the duty manager at the time. He said 'no problem' and took my car registration number and sent an email, there and then, to his contact at Parking Eye, or someone responsible for the parking at the retail park. The duty manager couldn't provide me any details, due to confidentially, but did give me the contacts name. I logged all this and the time the email was sent, plus the times I entered the retail car park and left. However, Parking Eye had recorded this anyway. The 'Benson for Beds' duty manager informed me I will received a parking penalty notification but I won't need to pay it.

The 5 hours past by and the roadside recovery service turned up and fixed my car. Finally, I was able to leave the retail park. The 'Benson for Beds' duty manager saw me at my car the whole time and saw the roadside recovery attend to me (fix my car). So I have a witness. Any CCTV cameras there can verify this too.

For forward a week and I did receive the Parking Eye penalty notice. I appealed it via their online system, explaining everything in great detail. Mentioning the 'Benson for Beds' duty manager's name, the parking contact's name he had emailed, the times of everything, etc..

To my amazement, I receive notification this evening that my appeal has been unsuccessful. What? How can this be?

My car wouldn't start. Nothing I could do about it.
The roadside recovery service stated they would be 5 hours. Nothing I could do about it.
I took the steps to notify the duty manager of the shop I was parked outside (Bensons for Beds) to seek guidance on the situation. He sent an email, there and then, providing my details so I don't get a ticket.
When the roadside recovery service eventually turned up and fixed my car, I left the retail park straight away.

This is crazy... What was I suppose to do?... Pick the car up and walk off with it.

Clearly, this is just wrong.
The appeal rejection letter states I now have the option to go https://www.popla.co.uk

Please can someone inform me of my legal rights? I just can't believe I haven't been successful.

Thanks in advance.

Well you learned something new today
Your appeal has probably been sent by someone who did not read it.
Were it me I would do POPLA to cost PE the fee and then tell them that if they take me to court I will call Benson's management as a witness