Late delivery of a Sofa - Next

joesinger11

Hi All,

Apologies if this isn't in the correct part of the forum but this felt like the best place to put this post.

We ordered a sofa (L shape) back in January in-store at Next, at a cost of £1,800 and was informed it would take 11 weeks to receive the sofa.

As the time went by and we were almost at the projected delivery date we were contacted by Next to say there would be a further delay of 2-3 weeks. The time came around again and we were informed by Next the sofa is still not ready and will be a further 2-3 weeks. I expected a delay but thought the second delay was out of order.

We eventually received a delivery date of the 18 April, 6-7 weeks after it was meant to be initially delivered. My partner took the day off of work for the delivery but to her surprise, Next turned up with the wrong parts of the sofa. They delivered the 2 'L' parts of the sofa instead of the full item, so we were left with basically 2 single beds in our lounge. They were unable to take them away with them and told me a new sofa would have to be built as a result of their mistake and sent us a £20 voucher for the inconvenience (appalling).

The quoted time for the new sofa was to be a further 6-7 weeks, so around the beginning of June/first week of June. Again we were contacted to say there would be a further delay. We have only just now received the sofa, it was delivered on the 23rd June, so again, an even longer wait. Next said they would not be able to look into the compensation for the numerous mistakes they had made until we had received the final product and were happy with it. I therefore called them today to be informed that the maximum compensation they will pay is £150, they will not pay anymore as it is outside of their guidelines.

I cannot believe what an awful amount we have been offered for the inconvenience we have suffered, the value does not even represent 10% of the sofas value. We are first time buyers and have been without a sofa for 6 months, instead of the initial 11-12 weeks we were quoted. Can anyone help with how I proceed to take this further? Next will not do anything else to help.

JJ_Egan

You need compo lawyers if you are after a payout .

[Deleted User]

Compensation isn't normally calculated as a percentage of the purchase, but for losses and perhaps goodwill.

What figure do you calculate your losses to be - such as time off work?

joesinger11

Next will not compensate for loss of learnings.

I however thought a £20 voucher was a pathetic compensation amount.

I would of thought we would of at least been entitled to 20-25% due to continuous mistakes that have occurred.

We paid a big deposit so that we could pay it off cheaply over 2 years finance but they have also been taking the finance payments for 3 months whilst we have not even had the sofa.

Does anybody think I am being unreasonable?

[Deleted User]

joesinger11 wrote: »

Next will not compensate for loss of learnings.

I however thought a £20 voucher was a pathetic compensation amount.

You mentioned another £150 earlier. Have they taken that offer back?

20-25% would be an odd way of calculating compensation. A lack of a £10k sofa wouldn't have caused a particular difference in inconvenience to a £1k sofa.

davidmcn

joesinger11 wrote: »

Does anybody think I am being unreasonable?

Yes - why would your loss be based on the value of the sofa?

joesinger11

I am not saying it should be based as a percentage, I was just using that as an example.

David, if you had been messed around as much as we have been, would you of been happy with £150?

joesinger11

I have accepted the £150 as they refused to do anything else. - apologies, I meant to quote this under your existing comments.

Calpol4life

joesinger11 wrote: »

I am not saying it should be based as a percentage, I was just using that as an example.

David, if you had been messed around as much as we have been, would you of been happy with £150?

Are you happy with the sofa? The quality? Is it what you paid for?

If so - yes, the £150 is an absolute bonus.... you got what you were after (albeit a couple of months later)

joesinger11

Calpol4life wrote: »

Are you happy with the sofa? The quality? Is it what you paid for?

If so - yes, the £150 is an absolute bonus.... you got what you were after (albeit a couple of months later)

The quality is fine but we have complained that is has not been filled properly due to the sagginess of it.

So in a way, yes, but not fully. I just thought £150 was not a fair reflection of the continuous delays and mistakes/inconvenience we have experienced, regardless of the value of the sofa.

Calpol4life

Let’s look at it another way then....

Your £1800 sofa will be enjoyed for what? 3 years? That’s 36months, or £50/month.

They have offered you 3 months of free enjoyment. Isn’t that about the same amount of delay suffered?