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Claim for cash refund following multiple failed delivery promises?
ordered a sofa from a popup shop and we have now paid the balance on top of the earlier deposit. We have had multiple promises for delivery and they keep changing the date. Enough is enough - we have asked for a refund but they have said credit note only. Can this be right? Can we push for a cash refund? Thanks.
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Advice needed please.
Good morning. Three weeks ago we purchased a complete Bathroom suite from a small business locally. We also purchased the tiles from them. The plumber has finished installing the shower tray and I have tiled around that area. I came to tile where the new sink unit will be located and found that the next box of tiles, which…
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New garden railings starting to rust
Hello, this is my first post so hopefully it's in the right place! In December 2018 we had around 24 metres of galvanized railings installed in our garden. Three months later and rust is appearing and two of the bolts securing them into the paving slabs have worked loose. We're really not happy and we're going to contact…
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Argos Laptop - break seal no return policy !!
Hi there, my 20 year old daughter, who has completed a BTEC Computer Studies.. has studied software and all things hardware etc. has been saving for a long time to buy a good spec laptop. She bought a Lenovo IdeaPad 330 15.6 Inch Pentium 4GB 1TB Laptop for £350 from Argos, this was a better spec than her previous laptop.…
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when does 14 days start for click and collect
Hi all, I bought some trousers online and they were delivered 'click and collect'. The delivery took longer than expected and then I was overseas so I wasn't able to get to the store for three weeks. I have now picked up my order, and I've found that the trousers are too big so I'd like to send them back. My question is,…
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Defective computer part they won't refund
Anyone know about defective goods? I'm in the middle of buying a new computer - in bits and my son will put it together. The expensive bit came with bent pins which are delicate. I don't want to try to bend them back in case they break off. I bought it from Aria PC who say "Unfortunately, physical damage is not covered…
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Carpet defect - consumer rights
Hi, I’m wondering if anyone can advise me. We have had a carpet for three years which covers the stairs, landing, and four bedrooms. It is the same carpet throughout. In the last year the stair carpet has become excessively worn. We approached the carpet company about this and they agreed to replace the landing and stairs…
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Paypal say I have to pay courier fee to return damaged furniture
Hi everyone have googled about but can't seem to find out anything regarding my specific issue. In November I spent £400 odd on a tv unit and cabinet off a website paying via paypal. From the outset it was a farce, i had no delivery notification and and 2 men in unmarked van delivered the furniture at 11pm on a Saturday…
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UK customs duty on homemade gifts
I have been sent a homemade quilt by an American friend. It has no commercial value as it's made from scraps of left-over material. The value is sentimental only, as it has items embroidered on it that are are personal to me. UK Customs want £47 in duty before Parcelforce will deliver to me. This was in a letter I received…
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Can i take my neighbour to a small claims court?
I have been involved in an ongoing neighbour dispute for the past 4 years. We have been subject to constant ongoing abuse etc. This has resulted in my 40 year old neighbour being taken to court in February by the police and found guilty of harassment against myself and my 86 year old mother (for whom I care for). I…
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Cadbury’s Curly Wurlys best before date 19/01/18!!!
Hi. Not sure if posting on correct forum. But yesterday I bought a multipack of Curly Wurlys from Asdas and the best before date was 19/01/18!! My daughter started eating one and said it tasted horrible and looked at the date. I know if I take them back to Asdas, they’ll only apologise, refund me and give me a £2 gift…
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British Gas Home Care Boiler Insurance
Hi Got a Renewal for my Boiler Insurance from British Gas HC1. The renewal price was £246.29, last year my premium was £210. I decided that this was too big a price hike so went to your website for advice. I was directed to USwitch and found a HC2 product from British Gas for around £147 per annum. I signed up for it and…
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DPD.....just a need to vent!
As I've been sat on hold for 5 minutes, I thought I would just express how I am unsurprised at their high call volumes. I had a large parcel which I expected to be delivered Thursday (yesterday). Was away over the weekend before: back Tuesday night. Friday morning, get a text message telling me DPD driver will deliver…
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Amazon and warranty
In November 2017 we bought our granddaughter from Amazon a HD Fire 7" tablet, for Christmas that year. In Sept '18 it became faulty, and was replaced that month. Three months later, in November that too developed a fault. Because they were planning a return to live in the UK, waited till they had returned. In Feb' 19,…
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Development Site Problems
Sorry if this is the wrong forum for this topic, I'm a first time poster here. Just recently I have found out after living in our new build house for 21 months, that the developer of the site has moved onto developing in a new location under a new company name. In the development process they managed to get away with…
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Amazon seller passing addesses to sellers on ebay, what would you do?
I ordered 2 boxes of vitamins from Amazon. One arrived 10 days later, I asked about the second and was told they'd posted it out the day before. I waited another week, it didn't show up so I requested a refund for it. The seller called me, said they had posted it a couple of days before and could I wait, but Amazon…
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Council Hell - Claim Advice
Hello there, I am currently in the letter before action stages with my local council (Birmingham City Council-BCC ) and need some advice. A summary of this is as follows: between 14th December - 5th February BCC did not arrange collection of my waste. I logged this with them via phone, emails and tweets including the CEO…
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Circuit Laundry (Uni accomodation laundry systems)
Hi I am currently in student accomodation, and have to pay for expensive "managed laundry" systems to wash my cloths. Just one thing, the washing machines are not regularly cleaned to a satisfactory standard. This means our cloths cannot be reliably washed properly. I am getting a little fed up as I just found myself…
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Tesco Direct TV repair
I bought a Toshiba 43L3653DB 43 TV on August 29th 2017 from Tesco Direct. It is now starting to switch itself off. I assume Tesco Direct are still trading. The TV will be out of its 12 month initial 12 months manufacturers warranty, but only just. I believe consumers have rights beyond the 12 months. I understand its down…
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Puppy from Hungary
Hi All! Please help with advice! We are a heartbroken family. We were cheated by a puppy breeder from Hungary. We found him on one of the UK Facebook Dachshund pages. As I am a disabled person, for me is very important a size of a dog. We love Dachshunds and the smallest size of this breed is Kaninchen Dachshund which is…
