We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Amazon and warranty
Legacy_user
Posts: 0 Newbie
In November 2017 we bought our granddaughter from Amazon a HD Fire 7" tablet, for Christmas that year.
In Sept '18 it became faulty, and was replaced that month. Three months later, in November that too developed a fault.
Because they were planning a return to live in the UK, waited till they had returned. In Feb' 19, Amazon were contacted but they said the item was out of warranty they offered a 15%,discount on a new Fire.
When looking at the order for replacement, it said elegible to be replaced up to Sept. 19.but then amazon said this is not the case as the warranty had expired. Clearly they used the get-out of he original purchase.
Is this correct and should we persue.
.
In Sept '18 it became faulty, and was replaced that month. Three months later, in November that too developed a fault.
Because they were planning a return to live in the UK, waited till they had returned. In Feb' 19, Amazon were contacted but they said the item was out of warranty they offered a 15%,discount on a new Fire.
When looking at the order for replacement, it said elegible to be replaced up to Sept. 19.but then amazon said this is not the case as the warranty had expired. Clearly they used the get-out of he original purchase.
Is this correct and should we persue.
.
0
Comments
-
In November 2017 we bought our granddaughter from Amazon a HD Fire 7" tablet, for Christmas that year.
In Sept '18 it became faulty, and was replaced that month. Three months later, in November that too developed a fault.
Because they were planning a return to live in the UK, waited till they had returned. In Feb' 19, Amazon were contacted but they said the item was out of warranty they offered a 15%,discount on a new Fire.
When looking at the order for replacement, it said elegible to be replaced up to Sept. 19.but then amazon said this is not the case as the warranty had expired. Clearly they used the get-out of he original purchase.
Is this correct and should we persue.
.
Its not a 'get out'.
Its how it works. you get a warranty period from date of purchase.0 -
The warranty doesn't reset when you get a replacement, the warranty still ends when the original items warranty runs out.0
-
You should be pursuing this under your statutory rights rather than the warranty.0
-
You should be pursuing this under your statutory rights rather than the warranty.
How do you go about that then.please.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
I had a charging issue with my daughter's Fire for Kids last month and Amazon replaced it FOC even though it was over three years old. I suspect I got result because we have multiple Amazon devices, Prime, music and spend a small fortune with them. Here's my thread from last month:
https://forums.moneysavingexpert.com/discussion/5959852/amazon-above-and-beyond-consumer-rights0 -
Consumer Rights Act 2015
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
A Fire HD 7" can be had for under £50; much less when deals are on (like Black Friday). Is it worth the effort?0 -
Here you go OP
A Fire HD 7 tablet for £50 if your a prime customer.
https://www.amazon.co.uk/gp/product/B01J90O0N4/ref=fs_aus0 -
Here you go OP
A Fire HD 7 tablet for £50 if your a prime customer.
https://www.amazon.co.uk/gp/product/B01J90O0N4/ref=fs_aus
Actually, if you're a Prime member there's an additional £15 taken off at checkout (I tried it and it works) - so only £34.990
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.1K Banking & Borrowing
- 253.6K Reduce Debt & Boost Income
- 454.3K Spending & Discounts
- 245.2K Work, Benefits & Business
- 600.9K Mortgages, Homes & Bills
- 177.5K Life & Family
- 259K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards