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Left item for repair and shop has closed
I recently left my camera in for repair at a local camera shop. I have been chasing them for an update for weeks and now find that the company has closed. I have managed to find the owner/director of the business who said he will try to retrieve my camera from the shop however I am not convinced he really cares. I have…
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Itluggage refuse to honour 10 year guarantee
I bought 2 new Itluggage suitcases from BagsETC who now don't seem to exist, website not working no post on Twitter for over a year. Purchase was in August 2017 i purchased on the internet and paid via Paypal. I have only used one of the cases 3 times on trips to Spain after the last trip the case is split and a leg has…
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Deposit being held. Unable to contact company. Advice needed please!
Hello all, First time poster. I have an issue with a motorhome hire company. I booked a 3 night hire of a motorhome back in November. We were due to use it this weekend, on Monday I paid the large deposit required £1250. But the very next day my wife became unwell. So we cancelled obviously losing the cost of the hire. We…
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Amazon gift card value
Hello, I havent been on here for a couple or so years so I'm a bit rusty at what's what, who how etc... Apologies in advance... I've come on here to ask about looking up the value of Amazon gift cards... I bought several of these recently for family members. Unfortunately I didn't write the values on a couple of them and…
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Next Step Beauty - Be aware of your money!
I recently had a very bad experience with Next Step Beauty, registered company as Beauty Education Ltd. Briefly the story is, I applied and paid for a nail tech course that supposed to held this March. Than without clear notice, the Next Step Beauty cancelled it just 11 days before the course start, due to lack of…
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Small claims advice
In April 2017 I had 4 windows. 1 front door and 1 back door fitted by a local but large enough and well established double glazing company referred to herewith in as DGC. The front door installation consist of a toplight, side light and door. The door is a rockdoor manufactured by GAP and supplied and fitted by the DGC.…
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Double glazing small claims help
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Dead parrot sketch
I make light with the title, but my daughter is distraught 😢 We got a green cheeked conure for £150 from a pet shop. My daughter had been saving for a long time, done 3 years of research and longing and we agreed this birthday. She is a mature 15yo and I trust her implicitly with animals Long story short, the pet shop card…
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Manufacturer Guarantee - Refusing to repair
RESOLVED THE COMPANY WITH PROCEED WITH THE GUARANTEE AKA FREE Hi there and thank You for reading my post I bought a Sony RX100 M 4 camera in December and I have sent it out to the manufacturer last week as it stopped working completely on its own without any notice. The camera is in perfect cosmetic conditions apart from a…
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Returning clothing bought online-refund or exchange only
I’ve placed an order for some trousers online. Not sure of fit so have ordered 2 sizes. I know I will return 1 pair and possibly 2 if I don’t like them. Only just seen the following returns info on website “How do I exchange an item? If your not happy with your purchase please contact us as soon as possible we can send you…
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Trying to charge me to repair a broken item they sent me
Hi, I ordered a refurbished iPad mini from a website called Quick Mobile Fix for 89.99 (good condition) on the 12th of February. I paid by debit card. The item still hadn't arrived after 10 days so as instructed I emailed to request a refund. They rang me and said they could now send one out, so I told them to go for it. I…
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Card fraud from a website (SPNUK Creation Ent)
Yes yes, I know how the acronym looks, we laughed about it at the time. It stands for Supernatural UK, a convention held in May last year for fans of the TV Show. The con was put on by a company called 'Creation' who organise SPN cons worldwide. Last night a few noticed their cards had been compromised. This morning that…
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Almost 90% of TSB complaints upheld by ombudsman - MSE News
Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman Service won their case, figures released today reveal...Read the full story: 'Almost 90% of TSB complaints upheld by ombudsman' Click reply below to discuss. If you haven’t already, join the forum to reply.
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Food taking ages to be served - what are my rights?
Hi I’m currently sat in an eatery and after ordered we waited 45min to be served until my partner decided to query how much longer. It was then discovered the server had never put our order through and so reordered and was told a further 10min. It still hasn’t arrived and we have been offered free tea/coffee or cakes. We…
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Delivered freezing cold rock hard pizza by Uber Eats - flat out refuse to refund
I know this might seem like a small amount (approx £20) but the principle has left me seething. I ordered a Pizza (and other bits) on Sunday through Uber Eats, which arrived stone cold. Reheating was no use (as it was a sourdough pizza) - it just went tough and chewy. I contacted Uber Eats immediately. After a while of…
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Still waiting!!
Hi. Right, I'll start at the beginning..... (sorry... this will be a long one!) Went to well known furniture shop middle of September, 2018. ordered item, sorted finance there and then.. was told it wasnt likely to be delivered before Christmas. But they said they would contact me if anything changed. Christmas came and…
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Faulty projector out of warranty
Hi there, First time post so be gentle :-) I have an optoma projector bought from richer sounds December 2016. The unit was an ex display unit. Two months into ownership it developed a weird issue where it would power itself on randomly so we’d come home to it all fired up and these things aren’t cheap to run and the bulbs…
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New mattress black mould
Hello i'm new to posting so sorry if i go off topic. I brought a new bed and mattress 3 months ago and after flipping and spinning it my wife found black mould spots at head of mattress. Contacted company we brought it from and they said it should go away by its self. we have never had any mould problems before with our…
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Wrongly Charged Customs
Hi all, Had a search around and couldn't find anyone with a similar situation so I thought I would ask here. Hopefully, someone can give me a clear answer. I just got off the phone with Parcelforce who are holding my parcel as customs have slapped a £74 charge on it. My dispute with them is that I haven't bought the item…
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Date Mistake in a Small Claims Defence
I have just gone back to a defence I submitted and noticed that one of my dates in the time line is saying 2018 not 2019 which puts it out of sync. Is there anyway to change this? Does it really matter? It is quite obviously out of order. TIA
