Delivered freezing cold rock hard pizza by Uber Eats - flat out refuse to refund

kingblah

I know this might seem like a small amount (approx £20) but the principle has left me seething.

I ordered a Pizza (and other bits) on Sunday through Uber Eats, which arrived stone cold. Reheating was no use (as it was a sourdough pizza) - it just went tough and chewy. I contacted Uber Eats immediately. After a while of back and forth, with me quoting various legislations (Consumer Rights Act 2015, Distance Selling Regulations), they confirmed they're "just a marketplace, therefore not subject to UK legislations" and refuse flat out to offer me a refund. In their latest communications, they implied if I do a bank chargeback, they will block my account (which I don't mind), and that they're now closing down all communication between us.

I've attached the relevant communications here:

https://imgur.com/a/UjHp3fY

https://imgur.com/gallery/SkuPdJC

https://imgur.com/a/cfJ55jz

Should I just call this a learning experience and let them get away with it, and take the hit? Or do I have any leg to stand on?

I've contacted the restaurant directly and they're ignoring me completely too. I feel like I've been completely conned and there's nothing I can do about it

Browntoa

Write off £20

Do poor reviews on TripAdvisor , Google , Facebook etc .

Basic " food delivered cold , no refund , refuse to communicate , avoid"

kingblah

Thanks - it's only £20, so will write it off. I wrote on social media but they don't care - I left them a public post on Facebook and I think they deleted it.

m0bov

Did you contact the restaurant?

kingblah

Yes, I did state this on the post above

Blackbeard_of_Perranporth

£20 for cheese on toast!

kingblah

I know right? The joys of London living.

agrinnall

kingblah wrote: »

In their latest communications, they implied if I do a bank chargeback, they will block my account (which I don't mind)

I'd just go ahead and do this then.

m0bov

Well, how far do you want to take it? If its a national chain, write to their head office. If its a local indy, then write to them with a LBA and give them 7 days to respond (and CC in Enviro health). Then take them to small claims court.

Its not helpful the fact they ignore you, you could politely point this out and that, if needed, they can hear your complaint in court.

Or

Put it down to experience.

lincroft1710

m0bov wrote: »

Then take them to small claims court.

Or

Put it down to experience.

For £20 it is not worth taking to Small Claims, it may be small enough to be considered "De-minimis"