Returning clothing bought online-refund or exchange only

Dawn.

I’ve placed an order for some trousers online. Not sure of fit so have ordered 2 sizes. I know I will return 1 pair and possibly 2 if I don’t like them. Only just seen the following returns info on website “How do I exchange an item? If your not happy with your purchase please contact us as soon as possible we can send you details for your item to be returned, please note at this time we only offer exchanges on all purchases unless an item is faulty. Please note exchanges are only available for UK customers.” Can they do this ? Ie only offer an exchange Gutted if they can I would expect a refund Cheers

elsien

If it's an online purchase you're entitled to a refund if it's within 14 days. Unless it's made to measure or otherwise specially ordered.

https://www.which.co.uk/consumer-rights/advice/i-want-to-return-something-bought-online

waamo

Who is the company? Are they U.K. based?

Dawn.

Hi yes they are uk based

Everything I’ve read leaves me to believe u am entitled to a refund not just an exchange. It’s just comforting to have other opinions

Poison877

They have to refund the money if You are not happy with the purchase.
Is an item purchased online which You did not see in person so You are entitled to a refund.

You can also check the Customer Right on gov.uk

waamo

Dawn. wrote: »

Hi yes they are uk based

Everything I’ve read leaves me to believe u am entitled to a refund not just an exchange. It’s just comforting to have other opinions

U.K. based as in a U.K. address or is it just a U.K. website? If you tell us the name it would help. Often people swear blind some dodgy Chinese site is U.K. based because it says co.uk at the end.

Dawn.

I don’t want to name in case in affects my return but the address on the website is
E****a Clothing ltd London England

Thanks

waamo

Dawn. wrote: »

I don’t want to name in case in affects my return but the address on the website is
E****a Clothing ltd London England

Thanks

Ok. Good luck.

unforeseen

Dawn. wrote: »

I don’t want to name in case in affects my return but the address on the website is
E****a Clothing ltd London England

Thanks

Is that it for the address? Nothing else such as street etc?

Dawn.

I’ve done a companies house search they have a full London address

DoaM

Dawn. wrote: »

I’ve done a companies house search they have a full London address

Does it align with the returns address? If not then it may just be a Mailbox address.

You've nothing to gain (or lose) by naming the company - that way we can give proper advice. At the moment we're just giving best-estimates based on UK legislation, but if the company isn't actually a UK company then all bets are off.