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Do I have to accept a credit note?
Hello, any help here would be much appreciated. I purchased some items of clothing from a website which weren’t suitable so I returned. They emailed me a few days later providing me with a voucher code for their website saying they do not provide refunds and that “As per the Terms and conditions you agreed to, prior to…
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Missed two days of work waiting for a package due to be delivered
I've missed two days from work waiting for a package, twice they've said it will be here the next day and then the next morning I get a call saying its been sent to the wrong location. Other than getting my £10 back for next day delivery is there anything else I should be pursuing? I just hope it arrives the next time they…
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Amazon cancelled my order and change the price after I paid.
Hi, Last night I bought a laptop on Amazon that was on sale at a 55% discount for £860. It showed the original price of £1899 and that the discounted price was around £860. I bought it and paid for it, the money has left my account already. Now I just got an e-mail from amazon saying the price was incorrect and they have…
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Shoe warranty
Hi All I purchased a pair of shoes in the sale at Debenhams in June last year. £39.99 (purchased from their online store). I can't remember what they were reduced from, maybe £20 or £30 off or something. I assume they were reduced because they were end of line or something. Anyway, here we are, 8 or 9 months later, and one…
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Liability for incorrect advice.
I hope someone can help us with our dilemma, or at least guide us in the right direction. After more than 10 years of searching, my wife and I have finally begun our lifelong dream of building our own house, or in our case converting a dilapidated barn. During the conveyancing our solicitor recommended a soil survey be…
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Watch repair
I took my watch to an independent watch repair shop two years ago, I had been warned the guy was slow!! I have emailed and phoned several times. Now the guy says he’s struggling to find my watch in his work shop. I didn’t get receipt at the time, what can I do.? Many thanks Sheldon
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Cancelling car sale
I agreed a purchase price for a used car with my lical Hyundai dealer last Thursday and paid a £1000 deposit and signed the sales form. Yesterday I spotted the car I gave agreed to purchase on their website and it is shown at a new lower sale price. Can I get my deposit back and cancel the sale as this is a new sale price…
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What are my options for a faulty replacement laptop
Does a replacement within six months of purchase under the Consumer Rights Act 2015 need to be brand new or could it legally be a refurbished item. Detail: Purchased a laptop about a year ago and the touchscreen became unresponsive a few months after purchase. Took it back to the store I bought it from and they went…
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Threatened with legal action, builder now gone quiet
To cut a long story short...we have had some bespoke carpentry work done. Structurally all was ok but the finish was terrible. I paid 60% of the bill but kept 40% due to the finish. Was in amicable discussion with the tradesman about getting someone else to redo the finish (as his attempt was terrible and he is clearly not…
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Leather sofa ruined by company clean
Hi, everyone I have an aniline vintage looking tan chesterfield leather sofa that's just over a year old that I decided to sell, I sold it on ebay although in very good condition at no extra cost to the buyer I booked the sofa to be cleaned, The man came out he looked at my sofa and said it was sun damaged I explained that…
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TV Faulty after 18 Months
Hi guys, Looking for some advice. I purchase a Samsung 55” Tv from Groupon back in August 2017 for £700. The other day the tv cut out whilst we were watching it and now it won’t turn on. I’ve tried contacting Samsung but they don’t want to know as it’s 6 months out of warranty. Groupon have offered me a £50 Groupon voucher…
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Sofa company in administration
Sorry if this is the wrong place to ask.... I purchased a sofa late last year from Wesley Barrell. I paid a deposit and was told I needed to pay the rest when the delivery date was confirmed. Expected delivery was end of Feb. I didn’t get my delivery date or sofa and I’ve been chasing and found they went into…
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Pre-approved PayPal payment refund
Hello, I am new here and would very much like to know what you think. Over a year ago I subscribed (as a private person) to an online service. The company, based in the UK, promised to promote my craft-related activity online for a course of a year in return for £60.00. I was not happy with their efforts, the service was…
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Extortion?
Dear all, Looking for a little bit of advice... Recently myself and friends, a group of 8 mid-30yr old males, hired some accommodation for one night prior to a wedding. Whilst found on Air BnB the owner was adament we book direct with them rather than through the site, it is worth noting at this point no deposit was taken,…
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Amazon Marketplace Seller not responding
Hi all Thanks in advance for any help on this: I have an electrical product which has developed a fault (looks due to poor manufacturing) in under 1yr. I believe the law here in the UK is fit for purpose for 6yrs, and EU is 2yrs? It hasn't been cause by negligence etc. Amazon tried contacting the seller for me on 28…
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Wrong item delivered but installed before realised
Hi, I bought a wash basin with vanity unit online for £158 incl VAT paying with my Visa credit card. I ordered the model with a DRAWER but the one delivered had a CUPBOARD DOOR instead of the drawer. The order states “1 drawer”. Unfortunately I didn’t realise the error until the plumber had installed it. I notified the…
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Problem with rats?
Not sure this is the right forum for this? Near us we have a flat with 3 garages below. The middle garage is stuck open by about a foot and has been for the 3 years we've been here. It looks to be full of rubbish and has rats going in and out. Not a problem I thought, call the council and they'll sort it out... far from…
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Small Claims Court Interest Question
Edited post: My original post was about a small claim, which amongst other current debts, included a claim on interest for a extremely late payment. I asked whether the small claims process allows for interest on debt that has now been repaid, asking whether this legislation means it can: Subject to [F1rules of court], in…
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Mattress Sagging?
I bought a an expensive mattress (over 1.5k) in 2014 after being reassured of 10 year warranty and the mattresses build quality from a reputable online seller. 5 years on and the mattress seems to be dipping in places even after regular turning, as per recommendation. I sent some photo's of the issue to the retailer last…
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Scammed by roofers
Choices please. Lost thousands by paying up front for roofing work not completed. Quotes given as original job was on going. Frightened my wife into paying money for materials. Not turned up for over a week. Builders office telephone turns out to be a private householder. Text to Forman asking for refund ignored. Reported…
