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recourse if product damages my property
Hi all - I hope this is the right place to post this! I recently purchased a guitar stand for my guitar - and after using it I looked at my guitar and the finish on it was ruined. I was totally confused but have read online and apparently some cheap stands use a form of rubber which reacts with guitar finishes and actually…
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Overcharged by plumber. What can I do?
After some advice please. recently smelt gas in my outside cupboard and phoned the gas board who were sending someone out. Plumber who lives down my road was passing so asked him and he said they will just cap it off and then I have to phone him to turn it back on so better to let him look first so I cancelled the guy from…
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Wrong online item sent - who pays postage
I collected an item delivered to a shop and when I opened it at home it was the wrong item. The company do not allow shop returns and have no phone number. All contact through is dm through twitter and they are very slow at responding. The company have said the item I want is no longer available so I need to return the…
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Useless Shark duo clean vacuum
I bought a corded duo clean vacuum in January. It was ok at first but the suction with the hand tools has always been very poor. Worse than it spits out dust every time I switch it off. As well as a brush bar it has a roller which is in my opinion too large for the casing and dust does not get sucked into the dust cup.…
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Samsung TV fault - John Lewis being difficult
Hi, I have a Samsung TV that developed a fault within 6 months and have been using the guide on this site to request a refund or replacement from John Lewis. This is my progress to date: -TV developed fault. Reported to JL within 6 months and refund requested -JL refused refund and said they had to be given opportunity to…
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Aggressive carpet fitter?!
Hi I'm looking for advice on what action I should take against an abusive carpet fitter. So few weeks back I ordered carpets and flooring from a reputable company to be supplied and fitted throughout my 3 bedroom house. I only needed carpets fitting as a family member can fit the flooring. Anyway, 2weeks ago I was rang by…
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Locus Standi law
. Thanks in advance
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Dfs
I purchased two electric chairs and a single electric chair about five years ago. Over this time I have had to phone them three times to come out because the arms at the ends keep leaning inwards. The first time they came out they turned them over and used the adjuster, second time they screwed extra wood underneath saying…
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Currys / KnowHow repair engineer would not give any documentation/receipt
I purchased a fridge under a year ago and it was making a horrible rattling noise, Currys / KnowHow sent out a local repairer called Safeway Electrical to my house to repair it. It was successfully repaired but when I asked for any documentation/receipt that the work had been done the engineer said he doesn't give one and…
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Idiot delivery company!
Let me explain. By our front door we have a black wheelie bin for general waste, a blue one for recycling, a caddy for food waste and an old green box that used to be for recycling but was replaced by the blue wheelie. We've kept the green box because sometimes it's quite handy to have. Yesterday, while returning the blue…
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Missold static van with haven
Looking for advice please. I bought a static caravan last year September 2018 which is on finance. The sales guy knew I was worried about repaying the site fees. Before I bought it he sent me a email stating I could set direct debit and pay fees interest free over 6 months from March. He also said this verbally. He is now…
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Import duty handling fee by FedEx
Hi, I recently bought an item (value $65) in the US which was shipped by FedEx. I expected to pay import duty on delivery, but there was no request for duty payment when the package was signed for. A day later I received a text message with a link to a payment page. The sum requested was £22, which consists of £10 import…
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Compensation limit for financial complaints to increase to £350k - MSE News
Consumers will be able to be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month - an increase from the current maximum of £150,000...Read the full story: 'Compensation limit for financial complaints to increase to £350k' Click reply below to discuss. If you haven’t already,…
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Car I Bought broken down
hi. trying to get an advice. so on last Saturday I bought myself a car. used, of course. Volkswagen Polo 2010. by the way I know nothing about cars. so I found a car on advertising site and contacted the seller. we met, I took a car to servise for pre purchase check. by the way, servise people know seller and took a car to…
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Who's Responsible?
I'm writing on behalf of a family friend, who has come to me with a bit of a tricky situation. Hopefully this is the right forum and hopefully you can advise where they're best to go... My friend purchased a brand new £17,000 kitchen from Company A in 2016. This came with a 6 year guarantee. 2019 rolls around and parts of…
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LG Screen Still Under Warranty But LG Say its only Under 30 days Warranty
Hi, I run my own business and last year February 2018, a company installed an LG TV screen in my reception area to display promotional videos and messages about what we do. This company supplied the TV screen and installed it for me. This is what I paid for, the screen, installation and set up. The screen stopped working…
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recovering debt from a builder
Hoping someone can help me think about my options here. I took a builder to the small claims court for nearly £800 owed. I won this but the debt has not been paid so I escalated this to the county court and they have issued a warrant of control. The bailiffs have as yet not been able to find the defendant (seems he no…
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Bed from Dreams collapsed
Hello, I spent £550 on a bed from Dreams last month and during the night it has collapsed from below - it was wooden with slats and had a plastic support bar below which I assume gave way. There are small pieces of broken wood and I'm now sleeping on the mattress on the floor. I've spoken with Dreams who are sending…
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BetterBathrooms in Administration
I placed an order with BetterBathrooms in early Feb. I was told that the credit card system was being upgraded and could I pay by BAC's or cash. As the builders desperately needed the items (toilet and sink only thankfully) I trusted them and paid by BAC's. They part shipped my order and I was just waiting for the sink for…
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Hammonds Furniture - ignoring consumer rights
Have spoken to solicitor on next steps - is a consumer rights issue, not contractual. Thanks.
