What are my options for a faulty replacement laptop

rockythunder2018

Does a replacement within six months of purchase under the Consumer Rights Act 2015 need to be brand new or could it legally be a refurbished item.

Detail:
Purchased a laptop about a year ago and the touchscreen became unresponsive a few months after purchase. Took it back to the store I bought it from and they went through their own repair process which didn't fix the issue. It was exchanged for a new one at that point.

Now a few months later the same issue has happened again with the replacement laptop. I took it back into store and they went through the replacement process which didn't work. Rather than replacing the laptop the store advised me to contact the manufacturer and I did. The manufacturer advised they do not repair, but would replace with a refurbished laptop and the store said that will be my only option. Having read up about the Consumer Rights Act 2015, I believe my only point if contact should be the store I bought the laptop from, not the manufacturer, for a repair (didn't fix it), replacement (the store told me they no longer stock the laptop and it wouldn't be possible to replace) or a refund, (refused by the store).

I would like to know if I have to accept the refurbished laptop from the manufacturer or if I should go back into store to try and get a solution.

Thanks.

JJ_Egan

The manufacturer has no liability under CR only the vendor .
Factory refurb would be as good as new .


Or what do you expect from the vendor ??
Replace non available

Repair by the vendor .
Refund by the vendor less 12 months usage say 50% /

shaun_from_Africa

JJ_Egan wrote: »

Refund by the vendor less 12 months usage say 50% /

I certainly wouldn't be willing to accept a 50% refund after only 1 year.
IMO, 75% to 80% would be a bit more reasonable.