British Gas Home Care Boiler Insurance

callsure

Hi

Got a Renewal for my Boiler Insurance from British Gas HC1. The renewal price was £246.29, last year my premium was £210.

I decided that this was too big a price hike so went to your website for advice.

I was directed to USwitch and found a HC2 product from British Gas for around £147 per annum.

I signed up for it and was accepted and have a confirmation email from British Gas saying I'm covered.

Less than 48 hours later I received a cryptic email from British Gas telling me that they were taking no action to upgrade my plan and to call them if I had any questions.

I called and was shocked to hear that British Gas were telling me that they are not allowing me to have cover and that I will have to wait 3 months before I apply.

Is this legal.

Does the acceptance email constitute a contract?

The email says that:

"You're covered from now if you have given us valid bank details and we're not renewing anything for you at the moment"

Hope someone can help?

Aylesbury_Duck

What were the terms and conditions you signed to accept? What do they say about cancellation (on either side)?

callsure

British Gas
We've got your order

Access your account



We're good to go





Hello Mr Webb

Thanks for choosing us for:

HomeCare Two - £60.0 excess
> Central Heating Cover - £60.0 excess
> Annual service visit

Your cover is for REDACTED.

We'll send your bills to this address too.

What happens next?
You’ll get a copy of your new agreement in the post within 14 days
And you’ll have 14 days to let us know if you change your mind about your agreement
If you haven’t registered for an online account yet, we’ll automatically pre-register you – so you’ll get an email asking you to complete your registration online
You're covered from now if you have given us valid bank details and we're not renewing anything for you at the moment

Any questions – just let us know

Call us free on 0800 365 100*. You can find out more about all our products and services online too.

Thanks

Dave Kirwan
Managing Director, Customer Operations





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* We record calls to improve our service to you. Calls to 0800 numbers are free from mobiles and landlines.
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The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary.

PH Jones is a trading name of British Gas Social Housing Limited. British Gas Social Housing Limited (company no: 01026007), British Gas Trading Limited (company no: 03078711), British Gas Services Limited (company no: 3141243), British Gas Insurance Limited (company no: 06608316), British Gas New Heating Limited (company no: 06723244), British Gas Services (Commercial) Limited (company no: 07385984) and Centrica Energy (Trading) Limited (company no: 02877397) are all wholly owned subsidiaries of Centrica plc (company no: 3033654). Each company is registered in England and Wales with a registered office at Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.

British Gas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. British Gas Services Limited and Centrica Energy (Trading) Limited are authorised and regulated by the Financial Conduct Authority. British Gas Trading Limited is an appointed representative of British Gas Services Limited which is authorised and regulated by the Financial Conduct Authority.

LilElvis

callsure wrote: »

Hi

Got a Renewal for my Boiler Insurance from British Gas HC1. The renewal price was £246.29, last year my premium was £210.

I decided that this was too big a price hike so went to your website for advice.

I was directed to USwitch and found a HC2 product from British Gas for around £147 per annum.

I signed up for it and was accepted and have a confirmation email from British Gas saying I'm covered.

Less than 48 hours later I received a cryptic email from British Gas telling me that they were taking no action to upgrade my plan and to call them if I had any questions.

I called and was shocked to hear that British Gas were telling me that they are not allowing me to have cover and that I will have to wait 3 months before I apply.

Is this legal.

Does the acceptance email constitute a contract?

The email says that:

"You're covered from now if you have given us valid bank details and we're not renewing anything for you at the moment"

Hope someone can help?

And that would be the issue then.

JulieB15

Stay away from this company is my personal advice,We had a boiler serviced in Dec with them,cut a long story short they missed perished seals ended up with a gas and carbon monoxide leak.