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Advice needed for "free item" not received
Hi, I purchased a Samsung TV in December which advertised that you could claim a free phone (phone model depended on which TV was purchased) As my phone had just broken, I decided to buy this specific TV to receive the free phone. I filled the online form in and the claim was validated. it said they aimed to have phones…
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John Lewis complaint - what should I do next?
Hi, this is a long saga, so if you have the patience to read then thank you, and please help us with some advice! So we wanted to order a Bloc Blinds blackout blind, and our nearest supplier was our local John Lewis store. There was no problem initially in phoning up the sales team at the store and them sending someone out…
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Taking a Council to Small Claims Court
Hello folks.. need a little advice please. Short version.. council did some major works on my block which involved wrapping the entire block in a plastic blue mesh around the entire scaffolding reducing the light into our flats by at least 40%. This work we were promised would take a year and a half. But due to huge mess…
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Small Claims Court - Holiday
Hi, we have recently booked a hen do via an online agent with a large group of girls. We currently have 3 of those (who have all paid deposits & commited to the holiday) who are now saying that they cannot go. We have contacted the company & as per their terms and conditions - the full amount is still liable to be paid. 2…
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Regulators 'need to do more' to prove they protect consumers - MSE News
The spending watchdog has said that the regulators for financial services, energy, water and communications sectors are unable to prove they are offering enough protection for consumers...Read the full story: 'Regulators 'need to do more' to prove they protect consumers' Click reply below to discuss. If you haven’t…
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Courier damaged my property
Hi, A courier delivered a parcel to my house and we were not in. The driver took it upon himself to unlock our electric meter and place the parcel in there, we were not contacted and did not give permission or instruction for this. He didn't lock the meter box back up behind him, my wife then came home later, parked our…
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Paypal Claim Denied
Hello I am new here. I wanted a bit of advice. I am a veteran and do a bit of military reenactment I ordered a reproduction uniform from a replicator site based in India and had a uniform made. I paid £250 dollars. When it arrived it was nothing like I had been promised. It was the wrong uniform, stitching wasn't straight,…
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Currys - redeemed gift card
The summary of the story is, Currys have issued me with a refund and sent out a gift card of the item value (around £250). Even though i've informed their customer service agent on the phone that I have changed my address since making that purchase they have sent the gift card to my old address anyway. The gift card got…
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MyBuilder / RatedPeople
Hi All, I hope this is the correct section. I posted a job through RatedPeople website back in Feb as I knew in 4-5 weeks I would be moving out the property and wanted to put it back to original condition for the landlord with some painting and fillings where we had wall mounted TV’s to ensure we fully got our deposit…
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Locked phone ignored by Police officer
Last year I found a mobile phone. It looked new and unused. No SIM card, no contacts, nothing to trace the owner, except 3 blurred photos. I contacted local PCSO asking him to check if the phone was reported in their register. This is a low cost phone so I wanted to reunite it with the owner, but I was advised by the PCSO…
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Bugaboo Cameleon buggy
I bought a Bugaboo Cameleon buggy using a Nationwide credit card for about £1000 from Mothercare in Westfield Stratford E15 for my grandson in Dec 2016.He was born in March 2017. In July 2018 when my daughter and grandson were on holiday it flipped back and pitched him onto the floor. My daughter had to buy another buggy…
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Vehicle purchased but discovered issues
Hi - purchased a vehicle recently (a couple of weeks ago) from a car dealer. The car I bought was in need of a clean inside (I pointed out the dirt on the seats) and one of the windows didn't work. As I needed access to a vehicle quickly I agreed with the trader that I would clean the dirt that I'd pointed out and get the…
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Mis advertising - legal? Ethical?
Some advice please! Bought a light shade online, company has catalogue, stores etc. In catalogue and online lightshade called ‘aurora’ general description. Arrives in post, whopping £5.95 postage, turns out to be a famous brand lightshade under a completely different name. Can be bought much cheaper elsewhere! Contacted…
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Western Power Damage to Property
Not sure if this is the right place for this post. Western Power are doing essential works 2-3 metres from my C18th Grade 2 listed cottage. On the first day of works, my tenants contacted me to say water was coming through the ceiling when they had a shower. The plumber came out and found the waste pipe had become…
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Help with a tradesperson
I wonder if anyone can help me. My friend who has a disability and mental health difficulties, recently hired a plasterer to plaster his bathroom (after a leak from the flat above damaged the ceiling). He got someone from Gumtree and initially was quoted £400 for 3 days work. The guy came and spent 1 day plastering for the…
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GUESS refusing refund
Hi guys, I am hoping you will be able to help me. I purchased jeans from GUESS sometime in February. As they didn't fit I have returned them, well my boyfriend did. Instead of using free drop off return services (a free label with the returns address was provided) he posted them using Royal Mail tracking services. Guess…
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Solar panels
A work colleague came to see me today in a bit of a state regards their new solar panels. In short, they have signed a contract with a company, they were unaware of the T&C's, I know, but the company had them sign a tablet version with just a box saying that this was "just to agree to the contract being drawn up" and that…
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What to do with a laptop that isn't fit for purpose?
I've had a laptop since August last year. It has an Intel AC9560 Wi-Fi chip in it, and this chip has a problem where the Wi-Fi will just disconnect, and no longer work (can't post links, but a Google search for "ac9560 code 10" will bring up a bunch of results). There is a "workaround" which involves resetting the BIOS…
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Not allowing me to return items bought online
So I ordered from inthestyle. The items did not arrive. I contacted them and they apologised and said that the courier had deemed the parcels lost. They could send me a replacement out straight away. I said yes to this and asked if they now had some items back in stock in different sizes. They said yes and were happy to…
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John Lewis Customer support
This will probably sound like a weird request but..... Does anyone know what my rights are if John Lewis have delivered items to me that I haven't ordered (I ordered one and they delivered five 🙄)? I contacted them and the initial response on the phone was great - that they would arrange to come and collect them. But then…
